Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Krithiga Sivaprakash

San Jose,NM

Summary

Accomplished site reliability engineer with a proven track record at JP Morgan Chase, enhancing system reliability and efficiency through automation and comprehensive incident management. Leveraging expertise in AWS cloud services and cross-functional team collaboration, I have significantly improved project delivery and operational stability. Strong analytical and problem-solving skills ensure high levels of customer satisfaction. With over 14+ years of experience in software application development, maintenance, and operations engineering, I bring a wealth of knowledge to drive success in any organization.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Site Reliability Engineer

JPMorgan Chase
04.2022 - Current
  • Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps. Produced and maintained technical documentation for project reference.
  • Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
  • Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.
  • Ensured compliance with relevant industry regulations regarding data privacy standards by actively participating in audits assessments.
  • Implemented cost-saving measures by optimizing resource utilization across cloud-based infrastructure environments.
  • Reduced system downtime, troubleshooting critical issues and applying timely fixes.
  • Streamlined incident management procedures, reducing resolution times and improving customer satisfaction.
  • Enhanced team collaboration, introducing agile methodologies that improved project tracking and communication.
  • Conducted comprehensive risk assessments, implementing strategies to mitigate potential threats to system stability.
  • Collaborated with cross-functional teams for identification and resolution of validation issues.

Technical Lead

Tata Consultancy Services
06.2018 - 04.2022
  • Owning and Maintaining the AWS Hadoop EMR cluster and making sure the cluster is healthy and available 24/7 for users across WDC in World Wide regions
  • Creating Change Requests, Handling/Resolving Incidents (L2/L3) within the SLA, Attending and Managing the Major Incidents (MI) calls, in preparing the RCA for the MI, Maintenance and Support for multiple Cluster across CDH and AWS EMR for various applications.Updating and resolving the L1/L2/L3 tickets as per the SLA
  • Troubleshooting production support issues post-deployment and come up with solutions as required
  • Conducting sessions and training to the new team members pertaining to AWS, Big Data and the project
  • Project: Administration and Support of Big Data Infrastructure Platform and the Managed Services
  • Administration of the Cloudera Hadoop Clusters in Production, Staging and Dev environment making sure the Cluster is available 24/7
  • Tested and created data migration document for users to move the data/metadata/tables from Cloudera Hadoop Distribution- HDFS to S3
  • Access provisioning for users for AWS services like S3 and application access to HUE, Edge node etc
  • Created operation dashboard for S3 logs using Splunk to identify and resolve user issues
  • Created operations dashboard using Kibana for Business Insights
  • Automating the alerting/monitoring system using python/shell scripts
  • Monitoring and performing health check for the EMR Hadoop Cluster for Availability
  • Monitoring and Killing jobs that are not optimized and utilize max cluster resource
  • Guiding users with Query optimization techniques in case of long running jobs, huge data scan etc
  • Identified and developed data queries to extract data and run reports to support financial aid team.
  • Implemented advanced visualization tools to present complex data insights in an easily digestible format for stakeholders.
  • Optimized data storage and retrieval for faster processing, utilizing distributed database systems such as Hadoop and Spark.
  • Analyzed large datasets to identify trends and patterns in customer behaviors.
  • Developed polished visualizations to share results of data analyses.

Team Lead Application Support

Tata Consultancy Services
12.2015 - 05.2018
  • Analyze the impacts on existing applications as per the new requirements
  • Involve in the design and implementation of enhancements and bug fixes
  • Responsible for Unit Testing and Deployments
  • Fulfil organization responsibilities Sharing knowledge and experience within the other groups in the organization, conducting various technical sessions and trainings
  • Responsible for timely and quality deliverables of the applications
  • Project: Big Data Hadoop Tech Lead /Support Specialist
  • Updating and resolving the L2/L3 tickets as per the SLA
  • Developing (L4) and implementing the enhancement request/bug fixes by creating and following the RFC process
  • Maintenance and Support of application based on the criticality of the assets for health check, password reset issues, SSL certificate renewal, testing the application after server patching/updates etc., making sure that there is No downtime
  • Monitoring the data load from different source systems to Hadoop HDFS and Vertica
  • Data Loading from source to Hive and Cleansing/Sanitizing the records
  • Creating schema in Hive equivalent to Vertica tables
  • Loading data from Hive to Vertica Database
  • Writing Java code for Map Reduce/ Hive UDF for data validation
  • Writing custom Input readers to read all types of input file types and writing the output to HDFS

Senior Developer and Acting Onsite Coordinator

Wipro technologies
03.2006 - 01.2009
  • Acting Onsite Co-ordination handing calls and resourcing jobs to offshore team based on the requirements of the customer
  • Involved in Requirement Analysis
  • Developing the enhancements based on the customer requirements and handling production issues for the new releases
  • Involved in Design and development of UI and Server-side and Middle tier for the MVC architecture
  • Maintaining the source code in Clear case

Project Engineer

Wipro technologies
01.2004 - 03.2006
  • Major re-factoring of code and enhancements done in existing ISIS framework to enable integration with the other NYSE systems
  • Design the reports using Actuate tool
  • Designing and Development of UI for enhancements using Swing and Applets
  • Developed many common utilities that can be used across the existing systems in NYSE
  • Writing JUnit test cases to test the enhancements

Education

Post Graduate Certificate - Cloud Computing

Great Lakes Institute of Management
Online
01.2019

Bachelor of Engineering - Electronics and Communication

Periyar University
Salem, Tamil Nadu
01.2003

Skills

  • AWS Cloud
  • Big Data Hadoop and EMR
  • Terraform, CloudFormation
  • Java,Python, Shell Scripting
  • Tableau, Splunk, Kibana
  • Linux, Windows server Automation
  • Git, Bitbucket,Jenkins,CI/CD
  • Service Now, HPSM , JIRA
  • Pager Duty, MS Teams , Slack
  • Incident Management
  • Infrastructure Automation
  • ITIL Framework
  • Technical Documentation
  • Regulatory Compliance
  • Operations Management
  • Log Analysis
  • System monitoring

Certification

AWS Certified Solutions Architect Associate Hashicorp Certified Terraform Associate

FinOps Certified Practitioner

JPMC Certified Site Reliability Engineer

Timeline

Site Reliability Engineer

JPMorgan Chase
04.2022 - Current

Technical Lead

Tata Consultancy Services
06.2018 - 04.2022

Team Lead Application Support

Tata Consultancy Services
12.2015 - 05.2018

Senior Developer and Acting Onsite Coordinator

Wipro technologies
03.2006 - 01.2009

Project Engineer

Wipro technologies
01.2004 - 03.2006

Bachelor of Engineering - Electronics and Communication

Periyar University

Post Graduate Certificate - Cloud Computing

Great Lakes Institute of Management

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Krithiga Sivaprakash