Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Languages
Timeline
Generic

Kriti Tiwari

Chabua,AS

Summary

Dedicated and results-driven professional with over three years of expertise as a digital marketing and customer service guru. I bring a unique skill set that has consistently contributed to the success of various organizations. My proficiency lies in developing and executing effective digital marketing campaigns that resonate with target audiences and align with organizational objectives.

In the realm of customer service, I have honed my skills in understanding consumer demands and delivering exceptional service. My experience has provided me with a deep understanding of client needs, enabling me to go above and beyond to ensure satisfaction.

I excel in content production, SEO implementation, email marketing, and social media management. My ability to analyze data and generate valuable insights has allowed me to optimize campaigns and elevate overall performance. I thrive in collaborative team environments and am known for my commitment to exceeding client expectations.

If you seek a dynamic professional who can seamlessly blend customer service expertise with digital marketing acumen to propel your business to new heights, I am the ideal candidate for your team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Marketing Intern

NIIT Foundation
01.2023 - 04.2023
  • Execute social media campaigns to increase brand visibility and engagement.
  • Assist in content creation for various digital platforms, including blogs and social media.
  • Conduct market research to identify trends and competitor strategies.
  • Manage and optimize online advertising campaigns to enhance ROI.
  • Monitor and analyze website analytics to improve user experience.
  • Collaborate with cross-functional teams to align digital marketing efforts with overall business goals.
  • Support the development and execution of email marketing campaigns.
  • Stay updated on industry trends and recommend innovative digital marketing strategies.
  • Generate reports on key performance indicators and present findings to the team.
  • Provide general administrative support to the digital marketing team.

Customer Service Representative

Teleperformance
02.2021 - 03.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Vodafone Idea Limited
08.2018 - 03.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Diploma of Education - Advancement in Digital Marketing

Skill Academy Testbook
Online
08.2024

Bachelor of Arts - History

Dibrugarh University
Dibrugarh
05.2017

Senior Secondary Education - Liberal Arts And Sciences/Liberal Studies

Kendriya Vidyalaya
Chabua
03.2014

High School Diploma -

Rashtriya Hindi Vidyalay
Chabua
03.2011

Skills

  • Copywriting
  • Project Support
  • Customer Service and Relationship Management
  • Digital Marketing
  • SEO (Search Engine Optimization)
  • Canva
  • B2B (Business-to-Business)
  • Social Media Strategy
  • Data Analysis
  • Adaptability
  • Team Collaboration
  • Project Management

Certification

  • Introduction to Cybersecurity - Cisco Networking Academy - NIIT Foundation Cisco Networking Academy - NIIT Foundation Issued on Nov 2022
  • Aviation Management Professional (ACP) - Ajitaaksh Ventures Pvt Ltd Issued on Nov 2020
  • Certified Computing Professional (CCP) - EMAX Computers Issued on Jun 2017
  • IAB Digital Marketing and Media Foundations - NIIT Foundation Issued on Jan 2023

Additional Information

  • Father's Name - Mr Sanjay Tiwari
  • Mother's Name - Mrs. Kumkum Tiwari
  • Marital Status - Single
  • Date of Birth - January 26, 1994

Languages

English
Full Professional
Hindi
Native or Bilingual
Assamese
Native or Bilingual
Bengali
Professional Working
Nepali
Limited Working
Odiya
Limited Working
Bihari
Professional Working

Timeline

Marketing Intern

NIIT Foundation
01.2023 - 04.2023

Customer Service Representative

Teleperformance
02.2021 - 03.2023

Customer Service Representative

Vodafone Idea Limited
08.2018 - 03.2019

Diploma of Education - Advancement in Digital Marketing

Skill Academy Testbook

Bachelor of Arts - History

Dibrugarh University

Senior Secondary Education - Liberal Arts And Sciences/Liberal Studies

Kendriya Vidyalaya

High School Diploma -

Rashtriya Hindi Vidyalay
Kriti Tiwari