Kritika Agarwal
Sunnyvale,USA
Summary
Certified Scrum Master and QA Lead with 8 years in the software industry. Expert in defining quality standards, test procedures, and cycles. Skilled in various testing types, team leadership, and release management.
Overview
9
9
years of professional experience
Work History
Lead Escalation Engineer
Hammer Technologies
Boston, MA
02.2024 - Current
- Effectively engage resources inside and outside of team to further the
troubleshooting and resolution of issues which may include other technical engineers,
architecture teams, account teams, or project managers. - Delivering solutions that lead to problem resolution or mitigation with a high level of
customer satisfaction and increased Time to Value - Acting as technical escalation for SRE and manage a team of Developers for rapid
software release around escalations - Review of cases, identify trends, and drive problem resolutions.
- Responsible for QA/UAT of critical issues working cross-functionally
QA LEAD
Hammer Technologies
Remote - Boston, USA
08.2022 - 02.2024
- Leading QA team with CI/CD and automation focus for end-to-end testing of Angular web app
- Creating, executing, and maintaining Selenium/Java test scripts for Hammer apps (iOS, Android, Cloud)
- Collaborating with stakeholders, UX teams, planning robust QA cycles for aggressive schedules, achieving < 1% defect rate
- Implemented and enhanced Agile focused QA procedures to support application development and quick releases
- Assisting the Release Manager in creating monthly departmental data and PowerPoint presentations on Activity and Emergency Records
- Working experience in designing BDD framework using Cucumber and Gherkin and Selenium with Java.
QA LEAD
Hammer Technologies
Gurgaon, India
01.2019 - 01.2021
- Orchestrated sprint activities (planning, reviews, retrospectives, scrum calls) for cross-functional engineering teams, resulting in an 8% productivity and deliverables boost in a dynamic setting
- Certified Scrum Master guided and mentored a 27-member team in embracing agile best practices, elevating team productivity and efficiency by 20% while effectively managing shifting priorities
- Collaborated with technology partners to transition to test-driven development, enhancing code quality, software functionality, maintainability, and on-time deliveries
- Lead biweekly release of MVPs and Hotfixes along with Sanity and Smoke testing with 80% automated cases directly integrated with Jira.
QA ENGINEER
Hammer Technologies
Gurgaon, India
01.2018 - 01.2019
- Engaged in requirement analysis, test planning, and implementation for cloud-based web applications
- Created an API framework, allowing clients to seamlessly integrate APIs into their CI/CD processes using WSO2
- Developed, improved, and managed automated functional test suites for regression testing, utilizing tools like Selenium (Java), Maven, TestNG, Jenkins, and JIRA
- Experienced in cross-browser and cross-platform testing using automation, guaranteeing web application compatibility across diverse browsers and operating systems
QA ENGINEER
Capgemini
Gurgaon, India
01.2015 - 01.2018
- Implemented automated test suites using Appium with Java and TestNG for evaluating E-commerce mobile app and cloud applications
- Engaged in Automation, SQL, API, and User Acceptance testing using Postman, JMeter, SQL and other Rest-assured tools
Education
Master of Science - Information Technology and Management
The University of Texas at Dallas
05.2022
Bachelor of Science - Computer Science and Engineering
Amity University
05.2015
Timeline
Lead Escalation Engineer
Hammer Technologies
02.2024 - Current
QA LEAD
Hammer Technologies
08.2022 - 02.2024
QA LEAD
Hammer Technologies
01.2019 - 01.2021
QA ENGINEER
Hammer Technologies
01.2018 - 01.2019
QA ENGINEER
Capgemini
01.2015 - 01.2018
Master of Science - Information Technology and Management
The University of Texas at Dallas
Bachelor of Science - Computer Science and Engineering
Amity University
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