Summary
Overview
Work History
Education
Skills
Timeline
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Kritika Bajaj

Gurugram,Haryana

Summary

Senior Process Executive specializing in data management and quality assurance, leveraging Excel and Google Sheets to deliver precise datasets that drive R&D success. Demonstrated leadership in process engineering, fostering team collaboration to implement effective business strategies.

Currently upskilling in artificial intelligence and analytics through leading online certification programs. Eager to transition into an AI, Data Science, or Analytics role to solve business challenges and deliver impact.

Overview

6
6
years of professional experience

Work History

Senior Process Executive

Cognizant Technologies Solutions
Gurugram, Haryana
03.2022 - Current

A highly skilled and detail-oriented Senior Process Executive with a proven track record of supporting R&D teams. Expertise in data management, analysis, and quality assurance, leveraging tools like Google Sheets and Excel to deliver accurate datasets that drive critical project outcomes. Adept at transforming raw information into actionable data for algorithm development and strategic decision-making.

  • Analyzed and rectified raw data using advanced functions in **Google Sheets** and **Excel** to ensure data integrity and quality for R&D projects.
  • Researched and compiled critical datasets from various sources, providing the foundational information for new project initiatives.
  • Delivered clean, validated datasets that were used as inputs for complex algorithms, directly contributing to research breakthroughs and project milestones.
  • Collaborated with researchers and data scientists to understand project requirements and provide data in the required format, increasing team efficiency.

Senior Technical Support Specialist

Concentrix
Gurugram, Haryana
01.2020 - 09.2021
  • Resolved a wide range of hardware and software issues for U.S.-based Dell customers, ensuring timely and effective solutions.
  • Provided expert-level technical support, troubleshooting complex problems related to operating systems, applications, and peripheral devices.
  • Maintained a high level of customer satisfaction by providing clear, patient, and comprehensive resolutions.
  • Managed support tickets and case logs, escalating complex issues to the appropriate internal teams when necessary.

Education

Bachelor of Science - Computer Science

D.A.V. College
Chandigarh, PB
05-2018

High School Diploma -

Daffodils Public School
Fatehabad, HR
03-2012

Skills

  • Data management and analysis
  • Quality assurance and technical support
  • Excel and Google Sheets expertise
  • Project management
  • Client support services
  • Analytical problem solving
  • Detail-oriented approach
  • Communication effectiveness
  • Time optimization skills
  • Collaborative teamwork
  • Process efficiency enhancement
  • Data monitoring and reporting
  • Operational oversight

Timeline

Senior Process Executive

Cognizant Technologies Solutions
03.2022 - Current

Senior Technical Support Specialist

Concentrix
01.2020 - 09.2021

Bachelor of Science - Computer Science

D.A.V. College

High School Diploma -

Daffodils Public School