Kritika Bhardwaj
Stephens City,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative IV
Navy Federal Credit Union
05.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Actively supported corowkers by quickly responding to questions via webex and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelor of Science - Biology
George Mason University
Fairfax, VA06.2012
Skills
- Customer Support
- Account Management
- Product Recommendations
- Multitasking
- Interpersonal Skills
- Dispute Resolution
- Telephone Etiquette
- Training and Development
Accomplishments
Cornerstone Award
Certification
- Data Science
- Business Analytics Specialization
Timeline
Member Service Representative IV
Navy Federal Credit Union
05.2021 - Current
Bachelor of Science - Biology
George Mason University
Similar Profiles
LAURA M. KINGLAURA M. KING
Appraisal Underwriter II at Navy Federal Credit UnionAppraisal Underwriter II at Navy Federal Credit Union
Vanessa K. YoungVanessa K. Young
Real Estate Lending Resolution Specialist II at Navy Federal Credit UnionReal Estate Lending Resolution Specialist II at Navy Federal Credit Union
Windi NuseWindi Nuse
Member Service Representative V at Navy Federal Credit UnionMember Service Representative V at Navy Federal Credit Union
Kayla AndersonKayla Anderson
Mortgage Member Service Representative II at Navy Federal Credit UnionMortgage Member Service Representative II at Navy Federal Credit Union
TrayQuan DiamondTrayQuan Diamond
Foreman/Fuser at NPLForeman/Fuser at NPL