Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRITIKA PAL

Irvine,CA

Summary

An enthusiastic international student with a diverse background in hotel operations across food and beverage, and front office. Currently pursuing a Master of Science in Hospitality Management at California State Polytechnic University, Pomona. Eager to fill a dynamic profession in hospitality with a distinctive worldwide perspective and strong work ethic. Seeking opportunities to apply academic knowledge and practical experience together to succeed in a fast-paced international work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assisting Manager (Internship)

Ever After tearoom and eatery
Irvine, CA
05.2024 - 08.2024
  • Assisted the restaurant manager in overseeing the restaurant's daily operations, including food preparation, inventory management, and customer service.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Coached, mentored, and trained team members to improve their job performance.
  • Ensuring compliance with all safety, health, and sanitation regulations.
  • Handled customer complaints and resolved issues in a timely and effective manner.
  • Maintained accurate records of inventory, sales, and other business-related data.

Trainee

Four Seasons Hotels
Mumbai, India
11.2021 - 07.2022
  • Provided excellent food and beverage service, greatly increasing customer satisfaction through efficient guest relations and careful oversight of banquets, restaurants, and in-room dining.
  • Provided support to existing staff on various tasks and duties.
  • Effectively prepared service trays, assisted with food preparation, and managed inventory to support kitchen and dining operations, guaranteeing timely and excellent service delivery.
  • Increased efficiency at the front desk and housekeeping by proactively helping guests, carefully setting up rooms, and upholding high standards for cleanliness and amenities.

Education

Master of Science - Hospitality Administration And Management

California State Polytechnic University
Pomona, CA
05-2026

Bachelor of Science in Hospitality Studies -

Bharati Vidyapeeth College of Hotel & Tourism Management Studies
Navi Mumbai
02.2023

Skills

  • Multilingual
  • Fluent in English
  • Fluent in Hindi
  • Fluent in Marathi
  • Proficient in Microsoft Office Suite
  • Proficient in POS systems
  • Proficient in property management software

Certification

  • Certified Whisky Ambassador, Goa, India
  • Successfully completed a three-day course in the Whisky Ambassador program with written and practical tests.

Timeline

Assisting Manager (Internship)

Ever After tearoom and eatery
05.2024 - 08.2024

Trainee

Four Seasons Hotels
11.2021 - 07.2022

Master of Science - Hospitality Administration And Management

California State Polytechnic University

Bachelor of Science in Hospitality Studies -

Bharati Vidyapeeth College of Hotel & Tourism Management Studies

Similar Profiles

CREATE PROFILE
KRITIKA PAL