Kritika Saraf
Raleigh,NC
Summary
Highly skilled professional with over 3 ½ years of diverse experience in data analysis, requirements gathering, and report generation. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Apps, Power BI, SharePoint, Teams, Outlook, and information systems/applications. Strong organizational abilities demonstrated through the application of independent judgment and initiative in completing work assignments while maintaining confidentiality and problem-solving. Exceptional communication skills, both written and oral, enabling clear and concise information delivery to stakeholders. Dedicated to delivering high-quality reports and dashboards that facilitate decision-making through data-driven insights.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Analyst
HCL Tech/Quantum World
06.2021 - Current
- Responsibilities include working on various Microsoft technologies, analysis, interacting with various stakeholders
- Collecting and documenting requirements in Jira and ServiceNow, ensuring timely delivery by following up on outstanding requests, creating and maintaining up to date project documentation for processes and systems
- Advanced level expert in Microsoft Power BI visualization tool, GitHub, Microsoft Power Pages and Microsoft Power Apps development
- Have extensive experience with data analysis and developing reports and dashboards using multiple data sources including Human Resources and Accounting data
- Have experience working with probability and statistics
- Identify patterns and trends in the data, produce accurate and trustworthy results, generate executive summaries with actionable data insights
- Improved user experience, monitoring feedback and making necessary adjustments to software applications
Access Desk Volunteer
YMCA
12.2018 - 08.2019
- Maintained and updated electronic files and records to support efficient operations
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business needs
- Completed assigned tasks with little or no supervision
- Followed established guidelines and procedures
- Reviewed activities regularly to identify opportunities for improvement
- Kept work area organized and clutter-free
Daycare Teacher
Children's Discovery Center
04.2017 - 06.2017
- Accompanied children to school activities, special events, and outings, including trips to parks and play dates
- Created a positive environment focused on learning and being inclusive of children from different backgrounds
- Kept supplies organized and well-stocked for upcoming lessons and typical usage
- Worked collaboratively with the director, fellow teachers, and parents to meet the unique needs of each child
- Led songs and games, arts and crafts, and challenged children to work hard to succeed
- Arranged daily nap and rest periods to recharge students for afternoon play and additional learning
- Encouraged children to work through difficulties and improve social skills
- Sanitized toys and play equipment each day to maintain safety and cleanliness
Education
Bachelor of Science - Information Technology
East Carolina University
Greenville, NC05.2023
High School Diploma -
Athens Drive High School
Raleigh, NC01-2019
Skills
- MS Word
- MS Excel
- MS PowerPoint
- MS SharePoint
- Accounting Knowledge
- Google Apps
- Microsoft Project
- Attention to Detail
- Excellent Communication Skills
- Problem Resolution
- DocuSign/Adobe Sign
- MS Teams
- Microsoft Windows 10/11 Operating System
- Report Generation
- Help Desk/End-user support
- Collaborative, Team Player
- Ticketing systems - ServiceNow
- Visio
- Data Analysis
- SQL
Certification
- Illustrating Web Pages in SharePoint Online, 2024
- Creating and managing pages in SharePoint Online, 2024
Languages
English
Native or Bilingual
Spanish
Limited Working
Hindi
Professional Working
Timeline
Analyst
HCL Tech/Quantum World
06.2021 - Current
Access Desk Volunteer
YMCA
12.2018 - 08.2019
Daycare Teacher
Children's Discovery Center
04.2017 - 06.2017
Bachelor of Science - Information Technology
East Carolina University
High School Diploma -
Athens Drive High School
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