Kritina Maddox
OMAHA,NE
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
12
12
years of professional experience
Work History
Senior Associate
Schwab Charles Corp
OMAHA
04.2014 - Current
- Led cross-functional teams to enhance client service strategies.
- Analyzed client feedback to improve product offerings and customer experience.
- Streamlined communication processes between teams to improve collaboration.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Mentored junior associates on effective client relationship management techniques.
- Provided direction and guidance to junior associates on complex tasks.
- Developed training materials for staff to ensure compliance with industry regulations.
Master of Ceremonies
A final take music and video
Omaha, Nebraska
06.2014 - 09.2024
- Engaged audiences through dynamic event hosting and storytelling techniques.
- Facilitated audience interaction to create an enjoyable and memorable experience.
- Introduced keynote speakers and other presenters at events.
- Developed creative ways to engage audiences during presentations.
- Collaborated with production teams to ensure seamless event execution and flow.
- Coordinated with artists and performers to enhance stage presence and performance quality.
- Managed technical equipment, including microphones and sound systems, during events.
- Trained junior staff on hosting best practices and event management protocols.
- Adapted quickly to changing situations, ensuring smooth transitions between segments.
- Coordinated with vendors to ensure smooth delivery of services during events.
- Addressed any customer complaints or issues that arose during an event promptly and professionally.
- Assisted with audio and visual set-up prior to each event's start time.
- Provided announcements for upcoming sessions or activities during the event.
- Interacted with vendors throughout the duration of each event.
- Ensured that all presentation materials were available when needed.
- Greeted attendees, answered questions, and provided directions as needed.
- Greeted or assisted patrons entering or exiting facility.
- Managed crowds and monitored safety during performances.
- Settled disputes or helped solve other customer concerns.
- Answered questions about game rules and establishment policies.
- Tended to patrons with special needs by offering additional assistance.
- Guided patrons to exits or provided instructions in emergency situations.
Timeline
Master of Ceremonies
A final take music and video
06.2014 - 09.2024
Senior Associate
Schwab Charles Corp
04.2014 - Current