Kritzia Landeros
Concord,CA
Summary
Dynamic food service professional with extensive experience at Sodexo Magic and Wendy's, excelling in food prep planning and customer service. Proven track record in training staff, optimizing inventory management, and enhancing team performance. Adept at problem-solving and maintaining high-quality standards.
Overview
8
8
years of professional experience
Work History
Food Prep, Grill Cook
Sodexo Magic
Walnut Creek, CA
07.2020 - Current
- Grilled diverse menu items to maintain high-quality standards and customer satisfaction.
- Operated grill station efficiently during peak hours, ensuring timely service delivery.
- Trained and mentored junior cooks on grilling techniques and food safety protocols.
- Collaborated with kitchen staff to coordinate meal preparation and maintain workflow.
- Assisted in inventory management by tracking ingredient usage and minimizing shortages.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
Manager
Wendys Restaurant
Pacheco Ca
05.2018 - 07.2020
- Supervised daily operations ensuring adherence to food safety and quality standards.
- Facilitated training and mentorship programs for staff on customer service best practices and operational procedures.
- Implemented inventory management techniques to reduce waste and optimize supply chain efficiency.
- Developed scheduling systems to enhance labor productivity and meet peak demand times.
- Facilitated team performance enhancement through structured feedback sessions and comprehensive performance evaluations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
No Degree -
Ygnacio Valley High School
Concord, CASkills
- Supervising food prep
- Food prep planning
- Food prep techniques
- Hot food prep
- Customer Service
- People management
- Personal organization
- Teamwork
- Problem solving
Languages
Spanish
Native or Bilingual
English
Professional Working
Italian
Limited Working
Timeline
Food Prep, Grill Cook
Sodexo Magic
07.2020 - Current
Manager
Wendys Restaurant
05.2018 - 07.2020
No Degree -
Ygnacio Valley High School