Krizia Kahla
Pembroke Pines,FL
Summary
Motivated professional considered talented leader and driven problem solver with property management experience, high level of resident relations and excellent problem-solving skills seeking a position to further my career in real estate asset management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AMLI Park West Community Manager
AMLI Residential
Plantation, FL
02.2025 - Current
- Analyzed user feedback to identify improvement areas for product and service quality.
- Created engaging content for social media platforms, enhancing community interaction.
- Investigated customer complaints regarding product quality and delivery issues.
- Evaluated data trends in customer service, financials, and staffing to inform operational decisions.
- Oversaw inventory management, ensuring timely ordering of necessary supplies.
- Implemented systems for tracking key operational performance metrics.
- Monitored team progress towards project milestones to ensure timely completion.
- Established and enforced organizational standards for performance, quality, and safety compliance.
AMLI Midtown 29 Property Manager
AMLI Residential
Miami, FL
10.2022 - 02.2025
- Developed and executed leasing strategies, achieving optimal occupancy rates.
- Coordinated vendor services for repairs, renovations, and landscaping.
- Assessed rental applications, conducting background checks to determine tenant eligibility.
- Advised property owners on enhancements to increase property value.
- Participated in industry conferences to stay updated on property management technologies.
- Maintained precise financial records including rent collections and security deposits.
- Prepared monthly financial reports detailing revenue growth and incurred expenses.
- Resolved tenant complaints promptly to ensure high levels of satisfaction.
Amli Dadeland Property Manager
Amli Residential
Miami, FL
01.2019 - 09.2021
- Responsible for managing a $1M monthly budget
- Overseeing the day-to-day operations of the community and have an in-depth understanding of the leasing trends, traffic patterns and product availability
- Lead and supervise the leasing and maintenance teams while motivating them to achieve monthly quotas
- Responsible for maximizing rental revenue by maintaining high occupancy and reduction of vacancy loss, bad debt loss, and concessions
- Prepare annual budgets and review monthly financnial reports for the property and provide to owners monthly and quarterly
- Improve Net Operating Income (NOI) through revenue maximization and expense controls while maintaining the physical asset
- Recommend changes to rents and fees in accordance with market changes to ownership
- Process accounts payable including posting, coding, and approving all site invoices
- Approve applicant’s eligibility according to company and government standards
- Enforce lease agreement, Negotiate leases and Renewals
- Enforce building rules and regulations
- Obtain and supervise third party vendors; evaluate all service contract requirements and establish performance specifications and documents; manage the competitive bid process
- Perform inspections of the property to maintain a high level of appearance, cleanliness, and performance
- Resolve emergency maintenance issues
- Work hand in hand with Marketing Department to develop and maintain updated leasing programs for the community and secure proper exposure to achieve projected occupancy.
Amli Dadeland Assistant Property Manager
Amli Residential
Miami, FL
01.2017 - 01.2019
- Met 2019 budgeted revenue and controllable expenses goals: savings of $230,779.15
- Exceed aggregate exception target metric: 2019 Audit score is 1.3
- Top leaser at Amli Dadeland with 23 pieces of traffic, 37 gross leases, 31 net leases, equating 134.78% closing ration in 2019
- Internet Business Hour Response achieved collectively in 18 min and 100% of quotes are consistently generated
- Largely contributed to Amli Dadeland ratings of 4.49 overall; Kingsley Index ratings and reviews are 4.33
- Collect rents, secure bank deposits, processed apartment security deposits manage accurate application files
- Produced monthly tenant delinquency reports and property accruals with delinquency in less than 1% at Amli Dadeland in 2019
- Manage Leasing team and front office operations create tenants’ memos for property new developments and events in the community
- Assist Property Manager with the apartment make-ready process, budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management.
Dadeland Leasing Consultant
Amli
Miami, FL
04.2017 - 09.2018
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Received rent payments and tracked transactions in accounting software.
- Used conflict resolution skills to quickly resolve issues among residents.
- Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal.
Peer Trainer
Newport Beachside Resort
01.2016 - 01.2017
- Tour prospect residence through the property, showcasing amenities, model units and providing information on lease terms
- Process new rental applications and lease renewals
- Handles resident’s maintenance requests, Kitchen 305 Restaurant and Seven Seas Aveda spa
- Hostess and Server – Kitchen 305
- Generate Qloor plans and assigned sections to servers
- Answer the phone, take new reservations, take pick-up and room-service food orders, deliver room-service order to the guest room
- Spa Concierge – Seven Seas Spa
- Welcome the guest to the spa, process payment, book future appointments and follow up on leads
- Knowledge of the various Aveda product lines in order to sell and up-sell the products speciQic to the client’s skin need
Education
Bachelor of Art - Psychology
Florida International University
Miami12.2017
Skills
- Mastery of sales, marketing, financial and management skills
- Strong verbal and written communication skills
- Strong interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of leasing and market conditions
- Skilled multi-tasker
- Teambuilding
- Fluent in Spanish
- Organizational skills
- Supervision & leadership
Languages
Additional Information
- Alpha Xi Delta | Rho Gamma & Panhellenic Educator | Philanthropic & Fund-raising events | Alternatives Breaks Advocate for Homelessness, Miami & Washing D.C.
- AWARDS AMLI Assistant Manager of Year 2019, AMLI $3M Club Award, AMLI Community of the Year 2020
Certification
- AMLI Manager Certification Course
- South Florida Real Estate License
Accomplishments
- $4M Dollar Club Revenue
- South East Florida Apartment Association High Rise of the Year 2024
- AMLI Midtown 29 Community of the Year 2023
- AMLI Assistant Manager of the Year 2019
Timeline
AMLI Park West Community Manager
AMLI Residential
02.2025 - Current
AMLI Midtown 29 Property Manager
AMLI Residential
10.2022 - 02.2025
Amli Dadeland Property Manager
Amli Residential
01.2019 - 09.2021
Dadeland Leasing Consultant
Amli
04.2017 - 09.2018
Amli Dadeland Assistant Property Manager
Amli Residential
01.2017 - 01.2019
Peer Trainer
Newport Beachside Resort
01.2016 - 01.2017
Bachelor of Art - Psychology
Florida International University
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