Care Manger with experience in providing empathetic and effective assistance to families. Strong focus on fostering team collaboration and achieving meaningful results. Skilled in case management, conflict resolution, and counseling. Reliable and adaptable, known for addressing changing needs efficiently.
Overview
10
10
years of professional experience
Work History
Care Manager
Partnership for Children of Essex County
04.2024 - Current
Acts as a mandated reporter for the purpose of ensuring the safety of the youth
Work collaboratively with youth and family to identify current strengths, needs, and goals
Work with youth who may have behavioral/emotional challenges, substance abuse issues or developmental disabilities
Whenever possible, strive to help the youth maintain stability within the community by correlating with the youth and guardian a plan that wraps the appropriate services and supports around them and then monitoring the effectiveness of the plan
Depending on the identified needs and goals of the youth, the team will help coordinate and maintain the services/supports including therapy, mentors, tutors, community programs, recreational activities, etc
Act as the point of contact for all partners involved in the CFT – the school system, DCP&P (formerly DYFS), the justice system, therapists, etc
To ensure consistent communication and understanding of the individualized care plan
Ensure that informal/community supports stay in place to assist the youth and family long after care management is no longer needed
Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Communicated with healthcare providers to facilitate continuity of care.
Family Support Specialist
Greater Bergen Community Action HeadStart
02.2024 - 04.2024
Learns and adheres to the philosophy and mandates of Head Start and Early Head Start as outlined in the Performance Standards, licensing requirements, and the Policies and Procedures of Greater Bergen Community Action
Understands how children develop and learn in a variety of school, family and community contexts and provides opportunities that support their intellectual, social, emotional and physical development
Responsible for setting up and maintaining children’s files
Enters and updates relevant social service information in the data management system
Responsible for facilitating parent involvement in the center
Connects parents to community referrals as needed
Conducts home visits, maintains communication with families and completes all corresponding documentation
Generates monthly social service reports
Assists with recruitment, community outreach and is responsible program option transitions
Ensures that transfer and withdrawal documentation is maintained and shared with all component areas
Collaborates with program staff to facilitate parent groups
Attends pre-service, in-service and all staff meetings as well as any other additional meetings deemed appropriate and necessary by supervisor and/or any other member of administrative team
Takes daily attendance and compiles Monthly Attendance Report and USDA Report
Contacts family within 1 hour if a child is absent without notification
Conducts well checks when child is absent without any parent/guardian notification and ensures family status when a child is absent three (3) or more consecutive days
Updates emergency cards: contacts the family when the child is sick and notifies nurse of all outcomes
Completes all family partnership agreements in a manner
Keeps track of parent volunteer reports
Shares information with parent/guardian and plans, as a team, strategies for meeting the individual needs of each child
Shares information as needed with education staff concerning individual needs and/or concerns regarding each child
Establishes and maintains a harmonious relationship with fellow staff and parents
Responsible for the overall safety of each child in the GBCA HS/EHS program
Provides office and/or phone coverage and assist with classroom coverage as needed
Assumes and performs any other duties as assigned
Care Manager
Bergen’s Promise
07.2023 - 11.2023
Acts as a mandated reporter for the purpose of ensuring the safety of the youth
Work collaboratively with youth and family to identify current strengths, needs, and goals
Help develop a Child and Family Team (CFT) that will work with and support the family while they work on their challenges and goals
Work with youth who may have behavioral/emotional challenges, substance abuse issues or developmental disabilities
Whenever possible, strive to help the youth maintain stability within the community by cocreating with the youth and guardian a plan that wraps the appropriate services and supports around them and then monitoring the effectiveness of the plan
Depending on the identified needs and goals, the Care Manager will help coordinate and maintain the services/supports including therapy, mentors, tutors, community programs, recreational activities, etc
Act as the point of contact for all partners involved in the CFT – the school system, DCP&P (formerly DYFS), the justice system, therapists, etc
To ensure consistent communication and understanding of the individualized care plan
Ensure that informal/community supports stay in place to assist the youth and family long after care management is no longer needed
Teacher Assistant
New Bridges High School
05.2022 - 02.2023
Acts as a mandated reporter for the purpose of ensuring the safety of the students
Adapts classroom activities, assignments and/or materials under the direction of the supervising teacher for the purpose of supporting and reinforcing classroom objectives and meeting IEP goals
Assists students (e.g., transitioning from class to class, going to restroom, lunch, recess, and other activities)
Attends meetings and in-service presentations for the purpose of acquiring and/or conveying information relative to job functions
Communicates with supervising instructional staff, and a variety of health care professionals, and professional support personnel for the purpose of communicating progress or implementing IEP objectives
Escorts students (e.g., bathroom, classroom, community) for the purpose of ensuring an efficient and safe arrival to and/or from a destination
Following Students BIP plans, taking data on behaviors
Running learning programs on ACEDATA
Taking students into the community for work
One on One Paraprofessional
Spruce Street School
06.2021 - 03.2022
Acts as a mandated reporter for the purpose of ensuring the safety of the students
Adapts classroom activities, assignments and/or materials under the direction of the supervising teacher for the purpose of supporting and reinforcing classroom objectives and meeting IEP goals
Administers tests, homework, make-up work, etc
For the purpose of supporting student needs in the classroom
Assists students (e.g., transitioning from class to class, going to restroom, lunch, recess, and other activities)
Attends meetings and in-service presentations for the purpose of acquiring and/or conveying information relative to job functions
Communicates with supervising instructional staff, and a variety of health care professionals, and professional support personnel for the purpose of communicating progress or implementing IEP objectives
Escorts students (e.g., bathroom, classroom, community etc....) for the purpose of ensuring an efficient and safe arrival to and/or from a destination
Implements, under the supervision of assigned teachers, research-based interventions for the purpose of presenting and/or reinforcing learning concepts
Intervenes in potential conflicts utilizing appropriate physical and/or therapeutic approaches for the purpose of diffusing confrontations and minimizing disruptions
Maintains instructional materials and/or manual and electronic files/records for the purpose of ensuring availability of items; providing written reference; and/or meeting mandated requirements
Monitors student’s daily schedule and behavior plan for the purpose of maintaining a safe and positive learning environment
One on One Paraprofessional
Ocean Academy - Bayville, NJ
12.2018 - 04.2021
Acts as a mandated reporter for the purpose of ensuring the safety of the students
Adapts classroom activities, assignments and/or materials under the direction of the supervising teacher for the purpose of supporting and reinforcing classroom objectives and meeting IEP goals
Administers tests, homework, make-up work, etc
For the purpose of supporting student needs in the classroom
Assists students (e.g., transitioning from class to class, going to restroom, lunch, recess, and other activities)
Attends meetings and in-service presentations for the purpose of acquiring and/or conveying information relative to job functions
Communicates with supervising instructional staff, and a variety of health care professionals, and professional support personnel for the purpose of communicating progress or implementing IEP objectives
Escorts students (e.g., bathroom, classroom, community etc....) for the purpose of ensuring an efficient and safe arrival to and/or from a destination
Implements, under the supervision of assigned teachers, research-based interventions for the purpose of presenting and/or reinforcing learning concepts
Intervenes in potential conflicts utilizing appropriate physical and/or therapeutic approaches for the purpose of diffusing confrontations and minimizing disruptions
Maintains instructional materials and/or manual and electronic files/records for the purpose of ensuring availability of items; providing written reference; and/or meeting mandated requirements
Monitors student’s daily schedule and behavior plan for the purpose of maintaining a safe and positive learning environment
One-on-One Special Education Paraprofessional
Ella G Clarke School
02.2018 - 12.2018
Acts as a mandated reporter for the purpose of ensuring the safety of the students
Adapts classroom activities, assignments and/or materials under the direction of the supervising teacher for the purpose of supporting and reinforcing classroom objectives and meeting IEP goals
Administers tests, homework, make-up work, etc
For the purpose of supporting student needs in the classroom
Assists students (e.g., transitioning from class to class, going to the restroom, lunch, recess, and other activities)
Attends meetings and in-service presentations for the purpose of acquiring and/or conveying information relative to job functions
Communicates with supervising instructional staff, and a variety of healthcare professionals, and professional support personnel for the purpose of communicating progress or implementing IEP objectives
Escorts students (e.g., bathroom, classroom, community etc....) for the purpose of ensuring an efficient and safe arrival to and/or from a destination
Implements, under the supervision of an assigned teacher, research-based interventions for the purpose of presenting and/or reinforcing learning concepts
Intervenes in potential conflicts utilizing appropriate physical and/or therapeutic approaches for the purpose of diffusing confrontations and minimizing disruptions
Maintains instructional materials and/or manual and electronic files/records for the purpose of ensuring availability of items; providing written reference; and/or meeting mandated requirements
Monitors student’s daily schedule and behavior plan for the purpose of maintaining a safe and positive learning environment
Provides, under the supervision of an assigned teacher, an instruction to the student in a variety of individual and group activities for the purpose of reinforcing instructional objectives; implementing IEP plans; and ensuring the student’s access to his/her least restrictive environment
Supervises individual and/or groups of students in a variety of settings (e.g., community field trips, hallways, bus loading areas, cafeteria, parking lots, classrooms, etc.) for the purpose of providing a safe and positive learning environment
Prepares the learning environment to allow the student to participate in classroom activities
Supervises and escorts the student during all emergency drills or during actual emergencies for the purpose of providing a safe learning environment
Patient Support Associate
Allied Dental
09.2017 - 02.2018
Company Overview: Toms River, NJ
Compile and record medical charts, reports, and correspondence
Work with Dentrix Software for scheduling appointments
Interview patients to complete insurance and privacy forms
Receive insurance co-pay payments and post amounts paid to patient accounts
Schedule and confirm patient appointments, check-ups, and physician referrals
Answer telephones and direct calls to appropriate staff
Toms River, NJ
Customer Relations Specialist
COMMUNITY SURGICAL SUPPLY
12.2015 - 09.2017
Company Overview: Toms River, NJ
Answer all calls in a professional, polite manner, ensuring proper etiquette and timeliness of response
Process all new patient referrals as assigned
Obtain all documents and additional information necessary to enter patient demographics, insurance information, and patient notes into the company program
Make any data corrections as necessary in the company program
Distribute new patient referrals upon completion of data entry to appropriate staff/departments for continued processing
Communicate with sales force and management; interact with external and internal customers in an appropriate and professional manner
Performs special projects and other duties as assigned
Toms River, NJ
Assistant Support Staff/ Day Program Staff
Allies Inc
11.2014 - 10.2015
Aid with daily living skills when appropriate with respect and dignity
Administer medication and complete documentation of some following procedures (e.g., blood sugar checks, blood pressure check)
Complete training and documentation with individuals to achieve IHP goals
Accurately completes all program-based logs such as Vehicle log, IHP, UIRS, MAR, Monthly Reports
Transports the individual served to and from a community integrative or work placement
Assists individuals, as necessary, in daily living and community awareness skills
Assist with community integration placements, job placements, travel training, job skills inventory, etc
Implements Service Plan for individuals as needed
Collaborates with the residential program to ensure the consistent care of the individual served
Orientate the individual served to their community integrative placement or workplace’s standard operating procedures and business culture
Teach the individual to manage an independent job or volunteer skills
Completes all required paperwork of Allies, Inc., relating to Adult Training Services and of DDD as defined in the Adult Training Services/Supported Employment Manual
Works with individual's treatment team, IDT, and all other interested parties to build self-esteem and social capital for individuals served
Education
Master of Science - Social Work
Capella University
12-2025
Bachelor of Arts - Sociology with minor in Psychology
Kean University
Union, NJ
03-2023
Associate of Arts - Liberal Arts
Ocean County College
12.2017
High School Diploma -
Central Regional High School
01.2008
Skills
Microsoft Office
Microsoft Excel
Microsoft Office Outlook
Internet
Social Media
Medical Background
Special Education
Teacher Assistant
RBT trained
Handle with Care trained
CPR
Office Settings
Answering Phones
Spreadsheets
Clinical Documentation
Case assessments
Care Planning
Medical chart documentation
Patient Education
Policy Adherence
Healthcare knowledge
Languages
Spanish
Native or Bilingual
Timeline
Care Manager
Partnership for Children of Essex County
04.2024 - Current
Family Support Specialist
Greater Bergen Community Action HeadStart
02.2024 - 04.2024
Care Manager
Bergen’s Promise
07.2023 - 11.2023
Teacher Assistant
New Bridges High School
05.2022 - 02.2023
One on One Paraprofessional
Spruce Street School
06.2021 - 03.2022
One on One Paraprofessional
Ocean Academy - Bayville, NJ
12.2018 - 04.2021
One-on-One Special Education Paraprofessional
Ella G Clarke School
02.2018 - 12.2018
Patient Support Associate
Allied Dental
09.2017 - 02.2018
Customer Relations Specialist
COMMUNITY SURGICAL SUPPLY
12.2015 - 09.2017
Assistant Support Staff/ Day Program Staff
Allies Inc
11.2014 - 10.2015
High School Diploma -
Central Regional High School
Master of Science - Social Work
Capella University
Bachelor of Arts - Sociology with minor in Psychology
Kean University
Associate of Arts - Liberal Arts
Ocean County College
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