Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anikar Yanez

Concord,CA

Summary

Responsible and disciplined professional with strong attention to detail. Experienced in sales, finance processes, and handling documentation with accuracy and confidentiality. Skilled at efficiently communicating via email and/or phone. A fast learner with excellent leadership qualities, a team-oriented mindset, respectful attitude in all interactions. Dedicated to providing excellent service and building positive relationships with clients.

Overview

6
6
years of professional experience

Work History

Document Specialist / Finance Department

Toyota Walnut Creek
05.2024 - 05.2025
  • Handled a high volume of sensitive customer and legal documentation with accuracy and confidentiality.
  • Verified clients’ personal and legal documents required for vehicle purchases.
  • Prepared purchase contracts and supporting documentation for vehicle transactions.
  • Reviewed contracts prepared by General Sales Managers to ensure compliance and accuracy.
  • Completed DMV paperwork and prepared required forms for title and registration.
  • Printed license plates and temporary tags for sold vehicles.
  • Collected payments via checks, cash, and credit cards.
  • Submitted IRS Form 8300 for cash transactions exceeding federal reporting thresholds, ensuring compliance with tax regulations.
  • Answered post-sale financing questions from customers with clarity and professionalism.
  • Prepared and submitted warranty documentation.
  • Processed warranty cancellations both in-store and over the phone.
  • Sent finalized contracts to financial institutions once approved.
  • Managed multiple deals at once, staying calm and efficient under pressure.

Front Desk Receptionist / Sales Department

Toyota Walnut Creek
10.2022 - 05.2024
  • Provided exceptional customer service, greeting clients and directing them to appropriate departments including sales, finance, service, and HR.
  • Answered a high volume of incoming phone calls and routed them to the correct department or personnel.
  • Scheduled appointments for sales, finance, and service departments.
  • Maintained accurate vehicle inventory listings on the dealership website, including entering specs such as VIN, weight, and make/model.
  • Registered and tracked all vehicle keys and ensured secure handling.
  • Ordered office, customer, and shop supplies to support daily operations.
  • Assisted all General Sales Managers with administrative tasks and interdepartmental coordination.
  • Arranged Lyft rides for customers during service appointments.
  • Led and supervised a team of 5 greeters, including scheduling shifts and ensuring high standards of professionalism.
  • Conducted quality checks to ensure team performance and client satisfaction.
  • Coordinated vehicle deliveries when needed, ensuring a smooth handoff process.
  • Completed dealer trades with other Toyota dealerships, coordinating vehicle exchanges and managing trade documentation.

Server / Cashier

Mona's Burgers & Shakes
07.2022 - 09.2022
  • Delivered excellent customer service in a fast-paced restaurant environment, ensuring a friendly and welcoming experience for every guest.
  • Accurately took food and beverage orders in person and by phone, verifying all details before sending to the kitchen.
  • Double-checked orders before delivery to ensure accuracy and customer satisfaction.
  • Handled point-of-sale transactions as a cashier, processing payments via cash, card, or mobile apps.
  • Maintained a clean and organized dining area and followed all hygiene and food safety standards.
  • Assisted in training new staff and contributed to a positive team environment.
  • Managed multiple tables at once, staying calm and efficient under pressure.
  • Resolved customer concerns quickly and professionally to ensure repeat business and satisfaction.

Telemarketing Representative

Kitchenware Sale Royal Prestige
05.2021 - 06.2022
  • Made outbound calls to potential and existing customers to promote company products.
  • Delivered clear and engaging product presentations, highlighting key features and benefits.
  • Answered customer inquiries regarding product use, materials, pricing, and warranties.
  • Closed sales over the phone and processed orders with accuracy and professionalism.
  • Followed up with leads to encourage purchases and provide updated promotions or product launches.
  • Maintained detailed and organized customer records in CRM systems.
  • Met and exceeded daily call and sales targets while providing excellent customer service.
  • Collaborated with sales and logistics teams to ensure smooth order fulfillment and client satisfaction.
  • Provided excellent customer service, resolving questions and concerns with a positive attitude.

Automotive Sales Consultant

Mega Auto Mall
01.2020 - 04.2021
  • Sold new and pre-owned vehicles, guiding clients through the sales process with excellent product knowledge and personalized service.
  • Scheduled customer appointments for vehicle sales, finance consultations, and service department visits.
  • Assisted customers in obtaining auto insurance policies, ensuring all documentation was complete and accurate.
  • Conducted test drives and explained vehicle features, warranties, and financing options.
  • Delivered sold vehicles to customers, including final vehicle prep and documentation.
  • Drove vehicles to gas stations and the detail department prior to customer pickup.
  • Handled DMV-related procedures, including vehicle registration and title transfer tasks.
  • Attended car auctions and assisted in vehicle purchasing decisions for dealership inventory.
  • Supported the Finance Director with document preparation, client communications, and administrative tasks.
  • Created digital marketing materials and social media content to promote dealership inventory and special offers.

Construction Worker

Finish Line Staffing
01.2019 - 12.2019
  • Sold new and pre-owned vehicles, guiding clients through the sales process with excellent product knowledge and personalized service.
  • Scheduled customer appointments for vehicle sales, finance consultations, and service department visits.
  • Assisted customers in obtaining auto insurance policies, ensuring all documentation was complete and accurate.
  • Conducted test drives and explained vehicle features, warranties, and financing options.
  • Delivered sold vehicles to customers, including final vehicle prep and documentation.
  • Drove vehicles to gas stations and the detail department prior to customer pickup.
  • Handled DMV-related procedures, including vehicle registration and title transfer tasks.
  • Attended car auctions and assisted in vehicle purchasing decisions for dealership inventory.
  • Supported the Finance Director with document preparation, client communications, and administrative tasks.
  • Created digital marketing materials and social media content to promote dealership inventory and special offers.

Education

Associate Degree - Journalism

Universidad Dr Rafael Belloso Chacin
Maracaibo, Venezuela
07.2019

High School Diploma - General Studies

Unidad Educativa Colegio Don Simon Rodriguez
Maracaibo, Venezuela
07.2016

Skills

  • Automotive Sales & Customer Service
  • Administrative & Office Support
  • Bilingual (English & Spanish)
  • Customer Relationship Management
  • Customer Service & Conflict Resolution
  • Cash flow management
  • DMV Procedures & Paperwork
  • Document Preparation & Compliance
  • Data Entry & Accuracy
  • Exceptionally organized
  • Finance & Loan Support
  • High Attention to Detail
  • Inventory Management
  • Marketing & Social Media Content
  • Microsoft Office (Word, Excel, Outlook)
  • Phone & Front Desk Etiquette
  • Strong Communication & Multitasking
  • Team Leadership & Scheduling
  • Team Collaboration

Timeline

Document Specialist / Finance Department

Toyota Walnut Creek
05.2024 - 05.2025

Front Desk Receptionist / Sales Department

Toyota Walnut Creek
10.2022 - 05.2024

Server / Cashier

Mona's Burgers & Shakes
07.2022 - 09.2022

Telemarketing Representative

Kitchenware Sale Royal Prestige
05.2021 - 06.2022

Automotive Sales Consultant

Mega Auto Mall
01.2020 - 04.2021

Construction Worker

Finish Line Staffing
01.2019 - 12.2019

Associate Degree - Journalism

Universidad Dr Rafael Belloso Chacin

High School Diploma - General Studies

Unidad Educativa Colegio Don Simon Rodriguez

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Anikar Yanez