KRONGKWAN LIMPRASERT
Centreville,VA
Overview
13
13
years of professional experience
Work History
Customer Service Agent/Agent In Charge
Delta Air Lines, Inc
11.2022 - Current
- Practices safety-conscious behaviors in all operational process and procedures.
- Conflict resolution and problem-solving for guests, team members, and collaborators.
- Operating loading bridges, opening, closing and securing aircraft doors.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Maintained a calm and professional demeanor during high-pressure situations, resolving issues quickly to minimize delays.
- Enhanced customer satisfaction by efficiently managing boarding processes and providing timely assistance.
- Handled gate announcements clearly and confidently, keeping passengers informed of important updates regarding their flights.
- Delivered exceptional guest assistance during irregular operations, minimizing frustration for affected travelers.
- Provided exceptional customer service, creating a positive atmosphere for both travelers and colleagues alike.
- Utilized expert knowledge of airport policies to efficiently navigate complex situations, resulting in smooth operations.
Employee Engagement Specialist
Ampcus
12.2021 - 07.2022
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Boosted employee engagement in improvement projects through effective communication and training sessions.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
Sales and Education Trainer
Biossance
04.2017 - 12.2021
- Led workshops on best practices in customer service and upselling techniques, resulting in higher average transaction values for the retail location.
- Educated multi-level retail associates about product attributes and benefits.
- Optimized efficiency of retail operations through focused training on inventory management, merchandising strategies, and store maintenance standards.
- Identified retail teams' specific training requirements and delivered tailored training programs to meet needs.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Increased retail sales through strategic merchandising, product education, and upselling techniques.
Assistant Store Manager
Sephora
06.2015 - 04.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Assisted with hiring, training and mentoring new staff members.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Starbucks
06.2014 - 04.2015
- Build relationships with customers and deliver excellent customer service by engaging and connecting with them and responding to their needs.
- Support staff and ensure the required Starbucks training is delivered to enable them to be accountable for delivering excellent customer service.
- Develop positive relationships with the shift team by understanding and addressing individual motivation needs and concerns, providing coaching and direction to maximize their potential.
- Plan and execute staff training, challenging the senior team leaders and Baristas to deliver Starbucks values.
- Plan, identify, communicate and delegate appropriate responsibilities.
- Participate in the implementation of recruitment and selection procedures.
Department Manager
Jos A Bank
06.2013 - 04.2014
- Leading customers through the sales process of selecting, coordinating and purchasing traditional business, casual clothing and accessory options designed for the upscale professional.
- Responsible for day to day activity to meet and exceeded monthly sales goals.
- Assisting in overall store operations, maintaining inventory levels and instructing staff and customers on current marketing promotions.
- Ensuring that the store operating in accordance with company policies.
General Manager
Waffle House
01.2012 - 01.2013
- Responsible for day-to-day operations of 1.0 Million Dollar Store annually.
- Monthly management of profit and loss statement, Increased Sales at this location by 23% YOY.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
BBA - Human Resource Management
Burapha University
Skills
- Inventory Control
- Coaching
- Time Management
- Leadership
- Employee Training and Development
- Customer Service
- Teamwork
- Dependability
- Customer service
- Problem resolution
- Outstanding communication skills
- Conflict resolution
Languages
Thai
English
Accomplishments
ONE L LEADERSHIP Oct 01, 2024 - Mar 14, 2025
A blended Learning Environment and Curriculum that encompasses both Behavioral and Functional Skills needed to become an OSM.
Timeline
Customer Service Agent/Agent In Charge
Delta Air Lines, Inc
11.2022 - Current
Employee Engagement Specialist
Ampcus
12.2021 - 07.2022
Sales and Education Trainer
Biossance
04.2017 - 12.2021
Assistant Store Manager
Sephora
06.2015 - 04.2017
Assistant Store Manager
Starbucks
06.2014 - 04.2015
Department Manager
Jos A Bank
06.2013 - 04.2014
General Manager
Waffle House
01.2012 - 01.2013
BBA - Human Resource Management
Burapha University
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