Summary
Overview
Work History
Education
Skills
Timeline
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Krosby Shippy

Provo,UT

Summary

Versatile and dynamic, with a proven track record in child development and customer service excellence, honed across roles from Professional Nanny to Sales Associate at Hollister.Co. Expert in fostering nurturing environments and enhancing customer satisfaction through strong communication and time management skills. Achieved increased repeat business through exceptional service and relationship-building.

Overview

7
7
years of professional experience

Work History

Professional Nanny

Various
04.2022 - Current
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
  • Built positive and nurturing environments to support child social and emotional growth.

Owner

Krosby's Kloset
01.2018 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Customer Service Representative

TopGolf
12.2020 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Dairy Queen Grill & Chill
08.2019 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.

Sales Associate

Hollister.Co
02.2018 - 08.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Diploma -

Highland High
Gilbert, AZ
05.2018

Skills

  • Strong communication skills
  • Child development expertise
  • Excellent customer to customer communication skills
  • Time management
  • Friendly and easily adaptive to new situations

Timeline

Professional Nanny

Various
04.2022 - Current

Customer Service Representative

TopGolf
12.2020 - 09.2021

Cashier

Dairy Queen Grill & Chill
08.2019 - 11.2020

Sales Associate

Hollister.Co
02.2018 - 08.2019

Owner

Krosby's Kloset
01.2018 - Current

Diploma -

Highland High

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Krosby Shippy