Summary
Overview
Work History
Education
Skills
References
Timeline
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KRSMER (Kris) VELASQUEZ

Mooresville,NC

Summary

Highly motivated and energetic bilingual marketing professional. Accomplished client relations expert driving customer satisfaction, retention, and growth for diverse clientele. Proven success in introducing services, conducting strategic client engagements, and delivering high ROI. Collaborative problem solver, adept at overcoming obstacles with internal partners. Consistently improved client experience through qualitative and quantitative analysis. Effectively defines, develops, and implements targeted sales and marketing plans to maximize results and profitability. Excel at analyzing date, identifying customer needs and implementing competitive business initiative to streamline sales and increase revenue. Customer-oriented committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over 50 calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.

Overview

9
9
years of professional experience

Work History

Customer Service Sales Representative

American Tire distributors
11.2022 - 01.2024
  • Introduced ATD products to new and existing clients, resulting in a 25% increase in sales and implemented action plans leading to a 30% increase in client ROI
  • Monitor and report, Identifying trends, problems, and opportunities to clients
  • Led team projects, enhancing team efficiency by 30% and reducing complaint resolution time by 20%
  • Conduct outbound campaigns, calls, chats, and emails to drive sales
  • Handle a high volume of incoming calls, proactively identifying opportunities to retain business and prevent cancellations
  • Provide exceptional customer service by resolving issues, de-escalating difficult calls, and offering multiple solutions to retain customers
  • Assist customers by staying informed about current and upcoming vendor programs, ensuring timely communication to enhance customer satisfaction
  • Attend trials and meetings to improve product knowledge and stay updated on industry trends
  • Provide relevant sales support to Marketing team to drive successful promotional campaigns
  • Conduct excellent and effective follow-up contacts with customers to ensure satisfaction and capture late order business opportunities
  • Collaborate with internal and external resources, including Marketing, Sales Specialists, Educational Specialists, Business Development Managers, EMS Sales Managers, and Distributor representatives, for maximum customer outcome and revenue impact
  • Utilize CRM software to maintain detailed records of outreach efforts, responses, meetings, and feedback.

Special Accounts Sales & Marketing Manager

Allstate Insurance company
02.2021 - 10.2022
  • Build, launch, test email campaigns, collaborate with the creative team to align email creative, content and targeting achieve client campaigns goals
  • Paid social media Advertisement, results analyze & report, provide recommendation
  • Generation of new sales leads
  • Developed a proposal with the objective of attracting potential clients through the B2B focus on car dealership, banks, and real estate agents
  • Manage the customer email strategy, design campaigns that are aligned to customer segments, and ensures email content is aligned to appropriate stages in the buyer’s journey
  • Coordinated with AllStates customer service representative to process client’s requests, coordinate information, communicate new products and services to new and existing clients, which produced a complete customer experience
  • Accomplished due to my bilingual skills
  • Analyzed campaign results to develop new strategies to target clients
  • Produced reports to support data-driven decision-making processes.

Client Development manager

Movistar
05.2015 - 05.2019
  • Managed relationships with senior C-level executives and professionals across various practices, achieving a 95% customer satisfaction rate
  • Collaborated with internal partners, improving issue resolution time by 15%, and implemented strategies contributing to a 10% increase in client satisfaction scores
  • Identified and resolved operational challenges, improving client experience and conducting regular retention analysis leading to a 25% increase in client retention rates
  • Enhanced Client Communication, improved client communication through creative and efficient newsletters, ensuring partners were well-informed about promotions, program updates, and client developments
  • Strategic Data Analysis utilized advanced Excel skills, including v-lookups and pivot tables, resulting in a 15% increase in the accuracy and efficiency of weekly, quarterly, and year-end client reporting.

Education

License - Personal Lines License

North Carolina Insurance
North Carolina
02.2024

MBA - Marketing

Universidad InterAmerican
Panama
02.2024

Diploma Sales Management -

08.2014

Bachelor’s degree international business -

01.2012

Skills

  • Computer – Proficient in Office 365 (Word, PowerPoint, Excel)
  • Languages – Spanish – English
  • Google Calendar
  • Analytical skill
  • Conflict resolution
  • Problem Solving
  • Communication
  • Phone etiquette
  • Negotiation skill
  • Customer service

References

References upon request

Timeline

Customer Service Sales Representative

American Tire distributors
11.2022 - 01.2024

Special Accounts Sales & Marketing Manager

Allstate Insurance company
02.2021 - 10.2022

Client Development manager

Movistar
05.2015 - 05.2019

License - Personal Lines License

North Carolina Insurance

MBA - Marketing

Universidad InterAmerican

Diploma Sales Management -

Bachelor’s degree international business -

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KRSMER (Kris) VELASQUEZ