Krunal Dalal
Easton,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Pharmacy Managing Manager
Linden Pharmacy
Bethlehem, PA
06.2023 - Current
- Oversee daily pharmacy operations, including inventory management and workflow optimization, to ensure efficient and accurate prescription processing.
- Ensure compliance with federal, state, and local regulations, including maintaining accurate records, managing controlled substances, and adhering to HIPAA guidelines.
- Manage inventory and procurement, ensuring adequate stock levels, minimizing waste, and negotiating with suppliers to optimize costs.
- Resolve customer concerns and complaints, ensuring a high level of patient satisfaction, and maintaining the pharmacy’s reputation for excellent service.
- Implement and monitor quality assurance programs to maintain accuracy, safety, and efficiency in all pharmacy operations.
- Utilize pharmacy management software to streamline operations, track metrics, and generate reports for performance analysis.
Store Owner
Philly Pretzel Factory
Easton, PA
10.2022 - 05.2023
- Maintaining high standards of customer service during high-volume, fast-paced operations
- Verifying that prepared food met all standards for quality and quantity
- Following food safety procedures according to franchisee policies and health and sanitation regulations
- Reviewing job applications, hiring suitable candidates, conducting performance appraisals, submitting work registration forms, and forecasting staffing requirements
Motel General Manager
Patio Motel
Gardena, CA
08.2019 - 09.2022
- Established and upheld high standards, promoting great customer service and assistance to guests
- Developed and implemented promotional strategies to increase occupancy
- Analyzed and evaluated business data to identify opportunities for improvement
- Provided exceptional service and assistance to guests upon check-in
- Increased customer service ratings through personable service
- Developed and implemented strategies to optimize operational efficiency and maximize profits
- Provided services efficiently and with a high level of accuracy
- Increased customer service ratings through personable service
Preferred Relationship Manager
HDFC Bank, India
Vadodara, India
01.2018 - 04.2019
- Managed the High Net Worth Preferred & Imperia customers of the Bank
- Achieved the Business targets assigned in terms of cross-selling, enhancing, and upgrading the High-Net-Worth relationships
- Profiled Customers and provided financial products to meet customer needs
- Ensured the highest levels of service to the High-Net-Worth customers
- Provided financial planning & Investment Advise
- One point contact for all requirements of High-Net-Worth customers in the Branch
Senior Business Manager
Bank Of Baroda (IndiaFirst Life)
Vadodara, India
03.2016 - 01.2018
- Primarily manage the sales team and drive strategy; planning and implementing the sales plan to achieve the desired sales objectives for the assigned Bank of Baroda branches
- Relationship Management with assigned branch manager
- Worked through various branches, developing cordial relations with bank staff and meet day to day sales & service requirements
- Internally co-ordination with Underwriting and Claims department
Retail Store Manager
Vodafone
Vadodara, India
02.2011 - 03.2016
- Trained team members in successful strategies to meet operational and sales targets
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Established objectives to offer team members a clear roadmap to help the company achieve overall goals
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Assisted with hiring, training, and mentoring new staff members
Education
Bachelors’ - Computer Application
Mahatma Gandhi University
India07.2013
Skills
- Sales expertise
- Quality Assurance
- Sales Presentation
- Time Management
- Business Development and Planning
- Reliable and Responsible
- Profitability Assessments
- Process Optimization
- Revenue Generation
- After-Sales Support
Timeline
Pharmacy Managing Manager
Linden Pharmacy
06.2023 - Current
Store Owner
Philly Pretzel Factory
10.2022 - 05.2023
Motel General Manager
Patio Motel
08.2019 - 09.2022
Preferred Relationship Manager
HDFC Bank, India
01.2018 - 04.2019
Senior Business Manager
Bank Of Baroda (IndiaFirst Life)
03.2016 - 01.2018
Retail Store Manager
Vodafone
02.2011 - 03.2016
Bachelors’ - Computer Application
Mahatma Gandhi University
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