Krupal Patel
Edison
Summary
Dynamic IT/ Office professional with a proven track record at AT&T, excelling in problem-solving and technical support. Skilled in Microsoft 365, I enhance user satisfaction through effective communication and efficient resolution of issues. Committed to operational excellence, I streamline processes and improve service delivery in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Help Desk & Technical Support - ITRAC
AT&T
Bedminster, NJ
05.2024 - Current
- Technical Excellence and Quality Assurance: Provided technical support for devices to end-users and delivered exceptional customer service by troubleshooting technical problems efficiently and explaining solutions in user-friendly terms.
- Collaboration and Communication: Escalated unresolved issues to higher-tier support teams while maintaining ownership and communication with end-users.
- Other Duties as Assigned: Documented support tickets, resolutions, and recurring issues. Maintained accurate asset inventory and performed routine updates using Microsoft Office 365 apps.
Workplace Administrator
Scaffolding Towers of America (Temp Position)
Hillsborough, NJ
08.2023 - 01.2024
- Strategic Planning and Office Management: Overseeing day-to-day operations including strategic directions for projects by implementing project plans, including timelines, budgets, invoices, etc.
- Coordinated scheduling for equipment rentals and deliveries, ensuring timely service to clients.
- Assisted in maintaining inventory records, tracking supplies, and managing procurement processes and database.
- Collaborated with team members and provided administrative support to executives and staff to streamline administrative procedures, enhancing operational efficiency.
- Implemented filing systems for documentation, improving accessibility and organization of records.
Administrative Assistant Intern
Rutgers Cancer Institute of New Jersey (CINJ)
New Brunswick, NJ
06.2021 - 09.2021
- Maintain in-depth knowledge of products and services and communicate with vendors and evaluate vendor sales reps to ensure company procedures are followed.
- Responsible for using company and facility software to manage records and database. Coordinated scheduling and logistics for patient customers, enhancing efficiency.
- Assisted in preparing meeting materials, Conference calls, contributing to effective communication among team members.
- Participated in training sessions for new interns, sharing knowledge of administrative best practices.
IT Technical Support Specialist
Parano & Associates
Edison, NJ
06.2018 - 08.2019
- Provided technical support for software and hardware issues, enhancing user satisfaction and productivity.
- Resolved network connectivity problems, ensuring stable communication across departments.
- Assisted in system upgrades and maintenance, improving overall operational efficiency.
- Documented troubleshooting procedures, streamlining future support requests and resolutions.
Education
Information Technology
New Jersey Institute of Technology
Newark, NJ05-2026
High School Diploma -
Edison High School
Edison, NJ06-2018
Skills
- Problem-solving
- Time management
- Excellent communication
- Microsoft 365/ Office 365
- Active Directory
- IT Management
- Network Troubleshooting
- System Imaging and Deployment
- Software Installation & Configuration
- Ticketing Systems
Timeline
Help Desk & Technical Support - ITRAC
AT&T
05.2024 - Current
Workplace Administrator
Scaffolding Towers of America (Temp Position)
08.2023 - 01.2024
Administrative Assistant Intern
Rutgers Cancer Institute of New Jersey (CINJ)
06.2021 - 09.2021
IT Technical Support Specialist
Parano & Associates
06.2018 - 08.2019
Information Technology
New Jersey Institute of Technology
High School Diploma -
Edison High School