Summary
Overview
Work History
Education
Skills
Timeline
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Krupal Patel

Krupal Patel

Edison

Summary

Dynamic IT/ Office professional with a proven track record at AT&T, excelling in problem-solving and technical support. Skilled in Microsoft 365, I enhance user satisfaction through effective communication and efficient resolution of issues. Committed to operational excellence, I streamline processes and improve service delivery in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Help Desk & Technical Support - ITRAC

AT&T
05.2024 - Current
  • Technical Excellence and Quality Assurance: Provided technical support for devices to end-users and delivered exceptional customer service by troubleshooting technical problems efficiently and explaining solutions in user-friendly terms.
  • Collaboration and Communication: Escalated unresolved issues to higher-tier support teams while maintaining ownership and communication with end-users.
  • Other Duties as Assigned: Documented support tickets, resolutions, and recurring issues. Maintained accurate asset inventory and performed routine updates using Microsoft Office 365 apps.

Workplace Administrator

Scaffolding Towers of America (Temp Position)
08.2023 - 01.2024
  • Strategic Planning and Office Management: Overseeing day-to-day operations including strategic directions for projects by implementing project plans, including timelines, budgets, invoices, etc.
  • Coordinated scheduling for equipment rentals and deliveries, ensuring timely service to clients.
  • Assisted in maintaining inventory records, tracking supplies, and managing procurement processes and database.
  • Collaborated with team members and provided administrative support to executives and staff to streamline administrative procedures, enhancing operational efficiency.
  • Implemented filing systems for documentation, improving accessibility and organization of records.

Administrative Assistant Intern

Rutgers Cancer Institute of New Jersey (CINJ)
06.2021 - 09.2021
  • Maintain in-depth knowledge of products and services and communicate with vendors and evaluate vendor sales reps to ensure company procedures are followed.
  • Responsible for using company and facility software to manage records and database. Coordinated scheduling and logistics for patient customers, enhancing efficiency.
  • Assisted in preparing meeting materials, Conference calls, contributing to effective communication among team members.
  • Participated in training sessions for new interns, sharing knowledge of administrative best practices.

IT Technical Support Specialist

Parano & Associates
06.2018 - 08.2019
  • Provided technical support for software and hardware issues, enhancing user satisfaction and productivity.
  • Resolved network connectivity problems, ensuring stable communication across departments.
  • Assisted in system upgrades and maintenance, improving overall operational efficiency.
  • Documented troubleshooting procedures, streamlining future support requests and resolutions.

Education

Information Technology

New Jersey Institute of Technology
Newark, NJ
05-2026

High School Diploma -

Edison High School
Edison, NJ
06-2018

Skills

  • Problem-solving
  • Time management
  • Excellent communication
  • Microsoft 365/ Office 365
  • Active Directory
  • IT Management
  • Network Troubleshooting
  • System Imaging and Deployment
  • Software Installation & Configuration
  • Ticketing Systems

Timeline

Help Desk & Technical Support - ITRAC

AT&T
05.2024 - Current

Workplace Administrator

Scaffolding Towers of America (Temp Position)
08.2023 - 01.2024

Administrative Assistant Intern

Rutgers Cancer Institute of New Jersey (CINJ)
06.2021 - 09.2021

IT Technical Support Specialist

Parano & Associates
06.2018 - 08.2019

Information Technology

New Jersey Institute of Technology

High School Diploma -

Edison High School

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Krupal Patel