Krupali Patel
Pottstown,Pennsylvania
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
STEM Technician
Viant Medical
09.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Rejected unacceptable items and recommended corrective actions.
- Completed receiving, in-process and final inspections on different manufactured components.
- Conducted thorough inspections for improved product quality and reduced manufacturing defects.
- Maintained detailed inspection records, ensuring proper documentation of all procedures and results.
Merchandise Associate
Home Depot
03.2023 - 09.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Updated signage and price tags to reflect current sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Created attractive displays to promote items.
- Used pallet jacks to move and position merchandise.
Customer Service Representative
Williams-Sonoma
09.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Manager
Dunkin' Donuts
08.2019 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Assistant Professor
Medical College
01.2017 - 01.2019
- Built strong rapport with students through class discussions and academic advisement.
- Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
- Increased academic achievement by providing one-on-one mentoring and support to struggling students.
- Applied innovative teaching methods to encourage student learning objectives.
- Created materials and exercises to illustrate application of course concepts.
Physical Therapist
Medical Office
01.2015 - 01.2017
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
- Conducted clinical assessment and evaluation to determine patient needs.
- Implemented evidence-based practices in treatment approaches, staying current with industry research and best practices.
Education
Master of Science - Phyiscla Therapist
AIMS
INDIA05.2017
Bachelor of Science - Physical Therapy
KMPIP
INDIA05.2015
Skills
Attention to Detail
Customer Service
Works Well Under Pressure
Multitasking and Organization
Public Safety
First Aid Training
Training and education
Incident Command
Crisis Management
Disaster Response
Problem-Solving
Certification
- Certified Bloodborne and Airborne pathogens, Emergency care and safety institute - November 2023- November 2025
- Certified Adult, Child and Infant CPR and AED, Standard First Aid with EpiPen Training, Emergency care safety training Institute - November 2023- November 2025
Timeline
STEM Technician
Viant Medical
09.2023 - Current
Merchandise Associate
Home Depot
03.2023 - 09.2023
Customer Service Representative
Williams-Sonoma
09.2022 - 01.2023
Manager
Dunkin' Donuts
08.2019 - 09.2022
Assistant Professor
Medical College
01.2017 - 01.2019
Physical Therapist
Medical Office
01.2015 - 01.2017
Master of Science - Phyiscla Therapist
AIMS
Bachelor of Science - Physical Therapy
KMPIP
- Certified Bloodborne and Airborne pathogens, Emergency care and safety institute - November 2023- November 2025
- Certified Adult, Child and Infant CPR and AED, Standard First Aid with EpiPen Training, Emergency care safety training Institute - November 2023- November 2025
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