Krushn Chavda
Naperville,IL
Summary
Dynamic and value driven servant leader with 10+ years of experience in delivering business and systems solutions for the health care industry with excellent technical and leadership skills. "People's Person" A result driven software professional progressively responsible experience in leadership, Customer relations, Operations, Implementation, Administration and Support of Value Delivery. Experienced in all facets of Software Development Life Cycle (Analysis, Design, Development, Testing, and maintenance) using Waterfall and Agile methodologies. Strong leadership, interpersonal, analytical and communication skills, Strong team building, time management, meeting management and facilitation skills and a good team player with excellent written and oral communication skills and can write for technical and non-technical audiences. Experience in coaching agile, implementing the scrum and large-scale agile framework. Experience in Analytics, Product Ownership, Product management, Agile coaching, Process Improvements and Scrum best practices, excellent facilitator with strong interpersonal skills Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager - Scrum Master
Sentinel One
08.2022 - Current
- Lead the Scrum Center of Excellence (COE) and Community of Practice (COP)
- Worked with CTO and CIO on building Agile PMO infrastructure and lead the effort to Implement the new Agile PMO for entire security Org
- Created Project intake process and execution process for PMO, improved Project delivery efficiency with 90% improvement
- Improved traceability and project visibility for organization by 100%
- Implemented Cross org portfolio review and portfolio planning for better Program management
- Led and coached multiple Agile teams in the Agile PMO process
- Worked with product owners and stakeholders to prioritize Projects and refine Roadmaps to ensure the team was working on the most valuable features
- Helped the team to identify and remove impediments to their progress, including technical debt, communication gaps, and process inefficiencies
- Mentored and trained new PMs on Agile principles and practices and helped them to improve their facilitation and project management skills
- Developed and maintained metrics to track project and portfolio performance, including velocity, burn-down charts, and cycle time, ROI, Budget burn, Risk Index
- Collaborated with other Scrum master’s and Agile coaches across the organization to share best practices and identify opportunities for improvement
- Led cross-functional teams in the successful delivery of complex projects, including defining project scope, timelines, and budgets, and managing project risks and issues
- Developed and maintained project plans using project management tools such as MS Project/ Jira and provided regular status updates to project stakeholders
- Worked closely with business stakeholders to ensure that project objectives were aligned with business goals, and that project outcomes met or exceeded expectations
- Coordinated with external vendors and contractors to ensure that they met project requirements and delivered their work on time and on budget
- Built and maintained relationships with key stakeholders, including executives, sponsors, and project team members, to ensure effective communication and collaboration throughout the project lifecycle
- Managed project financials, including forecasting and tracking project costs, and ensuring that the project was delivered within budget
- Developed and implemented project management processes and best practices and mentored and coached other project managers on project management methodologies
- Project Planning and Execution: Develop project plans and execute them efficiently, ensuring alignment with cybersecurity objectives and client requirements
- Define project scope, goals, deliverables, and resource allocation
- Lead a project to implement a Security Information and Event Management (SIEM) system for a client
- Develop a detailed project plan, identify resource requirements, coordinate with stakeholders, and oversee the execution of tasks to ensure timely deployment and integration of the SIEM solution
- Risk Assessment and Management: Conduct comprehensive risk assessments to identify potential vulnerabilities and threats to cybersecurity infrastructure
- Develop risk mitigation strategies and ensure their implementation throughout the project lifecycle
- Manage a project focused on conducting vulnerability assessments for a client's network infrastructure
- Coordinate with the cybersecurity team to identify potential vulnerabilities, prioritize risks, and recommend and implement appropriate controls to minimize risk exposure
- Stakeholder Management: Engage and collaborate with internal teams, clients, vendors, and external partners to ensure effective project delivery
- Maintain regular communication, manage expectations, and resolve conflicts to ensure successful project outcomes
- Serve as the primary point of contact for a client engagement involving the implementation of a Security Operations Center (SOC)
- Facilitate regular meetings with the client, cybersecurity analysts, and other stakeholders to provide updates, address concerns, and gather feedback
- Budget Management: Develop and manage project budgets, ensuring cost control and optimization of resources
- Monitor project expenses, track financial metrics, and provide accurate and timely reporting to stakeholders
- Oversee a project involving the implementation of a multi-factor authentication solution
- Create and manage the project budget, including expenses related to software licensing, hardware procurement, and implementation services
- Continuously monitor costs and adjust to ensure adherence to budgetary constraints
- Quality Assurance: Establish quality standards and processes to ensure the delivery of high-quality cybersecurity solutions
- Develop and implement testing methodologies and quality control measures to verify the effectiveness and reliability of implemented security controls
- Lead a project focused on conducting penetration testing for a client's web application
- Define testing methodologies, coordinate with the penetration testing team, and review test results to ensure the identification and remediation of vulnerabilities in the application
- Project Documentation and Reporting: Create and maintain project documentation, including project plans, status reports, change requests, and meeting minutes
- Generate timely and accurate reports to provide project updates to stakeholders.
Sr. Analytics & Reporting Consultant (Project Implementation)
HealthCare Services Corporations (BCBSTX)
05.2020 - 08.2022
- Provider Data Solutions, Worked with Business partners and departmental leadership on prioritizing efforts for the department, implemented Project management and process management improvements to increase productivity and quality of work
- Developed and executed comprehensive project plans, including objectives, scope, deliverables, timelines, and resource requirements, ensuring alignment with organizational goals and stakeholder expectations
- Successfully engaged and managed project stakeholders, including clients, team members, executives, and relevant parties, establishing effective communication channels, building relationships, managing expectations, and addressing concerns throughout the project lifecycle
- Proactively identified and assessed potential project risks, developing, and implementing risk mitigation strategies and contingency plans to ensure project success, while monitoring and addressing risks throughout the project lifecycle
- Demonstrated strong budget management skills by developing and managing project budgets, tracking expenses, and ensuring optimal resource allocation, resulting in cost control and project success
- Provider Database Management: Oversee the implementation and maintenance of a robust provider database system
- Collaborate with IT teams to ensure accurate data capture, data integrity, and efficient workflows for provider information management
- Lead a project to upgrade the provider database system, working closely with the IT department to identify requirements, evaluate potential vendors, and implement a new system that improves data accuracy and accessibility
- Coordinate data migration and ensure a smooth transition for all stakeholders
- Provider Network Expansion: Collaborate with the provider department to expand the company's network of healthcare providers
- Conduct market research, evaluate provider contracts, and identify opportunities for strategic partnerships
- Managed a project to expand the provider network in a specific region, working with the provider department to identify target providers, negotiate contracts, and establish partnerships
- Monitor progress, track key performance indicators, and ensure timely completion of network expansion goals
- Provider Credentialing and Enrollment: Develop and implement streamlined processes for provider credentialing and enrollment
- Ensure compliance with regulatory requirements and maintain accurate provider records
- Enhanced the provider credentialing and enrollment process by implementing an automated system
- Work with the provider department and regulatory affairs team to define requirements, configure the system, and train staff members
- Monitor the system's effectiveness, identify areas for improvement, and make necessary adjustments to optimize efficiency
- Provider Performance Evaluation: Collaborate with the provider department to establish performance evaluation metrics for healthcare providers
- Monitor provider performance, analyze data, and identify opportunities for quality improvement
- Lead a project to develop a comprehensive provider performance evaluation framework
- Define key performance indicators, establish data collection methodologies, and create reports to assess provider performance
- Collaborate with the provider department to identify strategies for addressing performance gaps and enhancing the overall quality of healthcare services provided by network providers.
Delivery Assurance Consultant
HealthCare Services Corporations
01.2019 - 05.2020
- Reviewed and assessed high-stakes projects and programs within company, identifying areas for improvement in project execution processes and management
- Provided expert recommendations and guidance to project teams and stakeholders, offering strategic insights and best practices to enhance project delivery, mitigate risks, and optimize outcomes
- Conducted comprehensive project assessments, analyzing project scope, timelines, resource allocation, and stakeholder engagement to identify gaps and opportunities for improvement
- Collaborated closely with project managers and teams, offering coaching and mentorship to enhance project execution capabilities and drive successful outcomes
- Developed and implemented project delivery assurance strategies, methodologies, and frameworks to ensure adherence to best practices, regulatory requirements, and industry standards
- Delivered clear and actionable recommendations to senior management and key stakeholders, supported by detailed analysis and insights, to drive effective decision-making and improve overall project management
- Developed and presented executive-level reports and presentations, highlighting project assessment findings, improvement recommendations, and potential impact on project success
- Contributed to the development and enhancement of project management processes and methodologies by identifying process gaps, proposing process improvements, and driving organizational change initiatives
- Created and Implemented KPIs and Team assessment to identify Team’s collaboration level in Tuckman model
- Expertise in coaching in Product Backlog refinement and development in an Agile environment
- Mapped and Prepared Executive dashboard for readout from business requirement vs delivered scope
- Expertise in requirements development (EPICs;/Features/Stories) and management in an Agile environment
- Mapped and Prepared Executive dashboard for readout from business requirement vs delivered scope
- Helped team to solve problems rather than provide solutions, helped team drive more quality oriented product delivery using TDD/BDD, ATDD, CI/CD concepts
- Created Enterprise level critical operations/financials/procedural dashboards for better business inelegance and process improvements
- Received multiple awards and recognition for helping reduce redundancy
- Workload and delivery time in process
- Conducted process assessments and establishing Agile adoption roadmaps, and assisting customers in validating, launching, and continuous improvement stage
- Created Enterprise metrics using JIRA portfolio and rich filter dashboard to provide visibility for leadership and stakeholders at Portfolio level
- Guided and assisted in building better JIRA tracking of Product delivery from Idea initiation to customer delivery
- Pioneer the JIRA implementation (Different issue types and hierarchy) to better track and map portfolio to product delivery
- Helped Portfolio owner effectively manage Portfolio Backlog using Kanban board.
Scrum Master II
HealthCare Services Corporations
10.2016 - 01.2019
- Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related ceremonies
- Lead by example and worked as servant leader for the team to help them achieve their sprint goals
- Lead the Scrum Center of Excellence (COE) and Community of Practice (COP)
- Identify areas for continues improvements and help teams grow towards TDD/BDD, ATDD and adopt to CI/CD
- Assisted product owner in creating Product delivery roadmap and concepts of Value delivery
- Educated and facilitated collaborative relationship with Product owner and other stake holders (BO) to facilitate team interaction to improve Value delivery
- Served as a Senior Scrum Master and Agile Implementation Coach, driving the adoption and successful implementation of Agile methodologies within the health insurance company
- Led cross-functional Agile teams, facilitating Scrum ceremonies, fostering collaboration, and ensuring adherence to Agile principles and practices to enhance project delivery efficiency and quality
- Coached and mentored teams and stakeholders on Agile frameworks, methodologies, and best practices, promoting a culture of continuous improvement, transparency, and self-organization
- Provided guidance and support in Agile project planning, backlog refinement, and sprint execution, resulting in improved team productivity, on-time delivery, and customer satisfaction
- Collaborated closely with product owners, business stakeholders, and development teams, ensuring effective communication, prioritization, and alignment of project goals and objectives
- Conducted Agile maturity assessments, identifying areas for improvement and implementing strategies to enhance Agile practices
- Facilitated cross-team collaboration and resolution of dependencies, mitigating risks, and removing impediments to support efficient Agile project execution
- Developed and delivered training sessions and workshops on Agile principles, methodologies, and tools, enabling teams and stakeholders to embrace and leverage Agile practices effectively
- Acted as a change agent, promoting Agile values and mindset across the organization, fostering a culture of agility, adaptability, and continuous learning within the health insurance company
- Lead Scrum of Scrum with other scrum teams to improve delivery and manage cross dependencies on Product/Project deliveries
- Conducted process assessments and establishing Agile adoption roadmaps, and assisting customers in validating, launching, and continuous improvement stage
- Created Rich filter Dashboard in JIRA to assist better product management and improve value delivery.
Project Manager/Scrum master
Productive Edge
04.2016 - 10.2016
- Provided structured workshops for Scrum Masters and Product Owners on scrum, Kanban, agile, lean, backlog refinement, story decomposition, roles/responsibilities for Product teams
- Led Agile projects from initiation to successful completion, applying Agile methodologies such as Scrum or Kanban to deliver high-quality products and services within time and budget constraints
- Facilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to promote collaboration, transparency, and continuous improvement
- Developed and maintained project backlogs, ensuring that user stories and tasks were clearly defined, estimated, and prioritized based on business value and stakeholder needs
- Coached and mentored cross-functional Agile teams, encouraging self-organization, effective communication, and high-performance to drive project success
- Managed project scope, identifying and managing dependencies, risks, and issues to ensure project deliverables were completed on schedule and met quality standards
- Collaborated closely with product owners and stakeholders to gather requirements, refine user stories, and prioritize the product backlog for iterative development
- Implemented Agile metrics and reporting mechanisms to track project progress, monitor team velocity, and provide visibility into project status and performance
- Fostered a culture of continuous improvement, facilitating retrospectives to identify lessons learned, implement process enhancements, and drive team productivity
- Ensured effective communication and collaboration between Agile teams, stakeholders, and senior management, providing regular project updates, managing expectations, and resolving conflicts
- Stayed abreast of industry trends and best practices in Agile project management, continually improving Agile processes and advocating for Agile principles within the organization.
Project Manager
TEK System
11.2015 - 04.2016
- Worked for Blue Cross Blue Shield Association
- Provided structured workshops for Scrum Masters and Product Owners on scrum, Kanban, agile, lean, backlog refinement, story decomposition, roles/responsibilities for Product teams
- Provided training on Agile software development team in learning and adapting agile methodologies for increasing visibility transparency and productivity
- Help in changing culture at team and program levels towards agile, lean, transparency and servant leadership
- Assisted in Creating Value Stream Mapping for Enterprise Agile Implementation
- Led the successful implementation and management of the Project Management Office (PMO) within the organization, establishing standardized project management processes, methodologies, and best practices
- Oversaw a portfolio of projects, ensuring alignment with strategic objectives, tracking project progress, and mitigating risks to ensure timely and successful project delivery
- Developed and executed comprehensive project plans, defining project scope, goals, deliverables, timelines, and resource requirements, while ensuring adherence to organizational standards and stakeholder expectations
- Implemented project management frameworks, tools, and templates to improve project efficiency, communication, and collaboration across cross-functional teams
- Provided leadership and guidance to project managers and teams, facilitating effective communication, resolving conflicts, and providing mentorship to drive project success
- Conducted project audits and quality assurance reviews to ensure adherence to project management processes, standards, and regulatory requirements
- Developed and delivered executive-level reports and presentations, providing accurate and timely updates on project status, risks, and recommendations to senior management and stakeholders
- Created and Implemented KPIs and Team assessment to identify Team’s collaboration level in Tuckman model
- Managed project budgets, tracked project expenses, and implemented cost control measures to optimize resource allocation and financial performance
- Collaborated with stakeholders at all levels to ensure project objectives were clearly defined, and expectations were managed effectively throughout the project lifecycle.
Project Manager
Global System LLC
01.2013 - 11.2015
- Worked for Multiple clients (Blue Cross Blue Shield Association/ Florida Blue/Humana)
- Provided structured workshops for Scrum Masters and Product Owners on scrum, Kanban, agile, lean, backlog refinement, story decomposition, roles/responsibilities for Product teams
- Provided training on Agile software development team in learning and adapting agile methodologies for increasing visibility transparency and productivity
- Help in changing culture at team and program levels towards agile, lean, transparency and servant leadership
- Assisted in Creating Value Stream Mapping for Enterprise Agile Implementation
- Led the successful implementation and management of the Project Management Office (PMO) within the organization, establishing standardized project management processes, methodologies, and best practices
- Oversaw a portfolio of projects, ensuring alignment with strategic objectives, tracking project progress, and mitigating risks to ensure timely and successful project delivery
- Developed and executed comprehensive project plans, defining project scope, goals, deliverables, timelines, and resource requirements, while ensuring adherence to organizational standards and stakeholder expectations
- Implemented project management frameworks, tools, and templates to improve project efficiency, communication, and collaboration across cross-functional teams
- Provided leadership and guidance to project managers and teams, facilitating effective communication, resolving conflicts, and providing mentorship to drive project success
- Conducted project audits and quality assurance reviews to ensure adherence to project management processes, standards, and regulatory requirements
- Developed and delivered executive-level reports and presentations, providing accurate and timely updates on project status, risks, and recommendations to senior management and stakeholders
- Created and Implemented KPIs and Team assessment to identify Team’s collaboration level in Tuckman model
- Managed project budgets, tracked project expenses, and implemented cost control measures to optimize resource allocation and financial performance
- Collaborated with stakeholders at all levels to ensure project objectives were clearly defined, and expectations were managed effectively throughout the project lifecycle
- Implemented project management governance structures, including steering committees and project review boards, to enhance decision-making, risk management, and project prioritization within the organization
- Build Enterprise-wide Metrics process for Product Development measures and Process Improvements
- Collaborated with the Stakeholders to negotiate the minimum viable product for delivery
- Served as Enterprise coach, lead the team of coaches to implement and train Scrum teams, implemented “Being Agile Mindset”.
Education
MS HEALTHCARE ADMINISTRATIONS AND MANAGEMENT -
STEVENS-HENAGER COLLEGE
SALT LAKE CITY, UT06.2012
BS PHARMACEUTICAL MGT AND SCIENCE -
GUJARAT UNIVERSITY
GU, INDIA06.2010
Skills
- ANALYSIS
- PROCESS & METHODOLOGY
- LEADERSHIP & BUSINESS MANAGEMENT
- PRODUCT MANAGEMENT/PROCESS IMPROVEMENTS
- TOOLS & APPLICATIONS
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Strategic Planning
- Schedule Management
- Stakeholder Communications
- Budgeting and forecasting
Certification
- PMP
- AGILE CERTIFICATION (AGILE COACH, PSM, PRODUCT OWNER, SAFE)
- SIX SIGMA
- ENTERPRISE RISK MANAGEMENT (COSO ERM)
- MICROSOFT CERTIFIED POWER PLATFORM
Timeline
Project Manager - Scrum Master
Sentinel One
08.2022 - Current
Sr. Analytics & Reporting Consultant (Project Implementation)
HealthCare Services Corporations (BCBSTX)
05.2020 - 08.2022
Delivery Assurance Consultant
HealthCare Services Corporations
01.2019 - 05.2020
Scrum Master II
HealthCare Services Corporations
10.2016 - 01.2019
Project Manager/Scrum master
Productive Edge
04.2016 - 10.2016
Project Manager
TEK System
11.2015 - 04.2016
Project Manager
Global System LLC
01.2013 - 11.2015
MS HEALTHCARE ADMINISTRATIONS AND MANAGEMENT -
STEVENS-HENAGER COLLEGE
BS PHARMACEUTICAL MGT AND SCIENCE -
GUJARAT UNIVERSITY
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