Kruti Bhatt
Tracy,CA
Summary
In a technology-driven world where competence and faster services are the prime factors for success, I would like to implement both these to the position of IT technical support executive and provide outstanding customer service and technical support to clients.
Overview
8
8
years of professional experience
Work History
Sr. Production Support Engg.
Apple
09.2019 - Current
- Wide range of Onsite experience in a designated customer-focused enterprise support role for a large number of customers
- Also, experienced in troubleshooting front-end UI and back-end applications
- Working closely with different stakeholders (Developers, product owners and business teams)
- Maintain SLA and customer communication
- Perform Incident Management to ensure Customer's issues, requests, bugs are properly tracked, monitored, communicated and closed
- Perform Problem Management on repeated Incident or Incidents with similar behavior which includes (but not limited to) raising detailing the analysis, findings, possible root cause, and recommendations to the Development team
- Highlight any supporting risks
- Review architecture, documentation and support readiness
- Experience in relevant technologies such as SQL, Cloud (AWS), Splunk, monitoring, certificates, patching & alerting APIs (e.g PagerDuty)
- As a senior member of the team, maintained 24 x 7 on call support scheduling for team availability
- Also, trained new and junior members of the team.
SEO Analyst
Revo Software And Services
06.2016 - 02.2018
- Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities
- Provided SEO analysis and recommendations in coordination with elements and structure of websites and web pages; after recommendations were given, executed strategies for content development in coordination with SEO goals - general and keyword specific
- Administered search engine programs (XML sitemaps, shopping feeds, webmaster tools) for purposes of diagnostic reporting on client projects
- Assisted in the development and execution of communication/content strategies via social communities in coordination with SEO goals; kept pace with SEO, search engine, social media and internet marketing industry trends and developments
- Communicated to team and management on project development, timelines, and results.
Education
Bachelor of Computer Science -
Babaria Institute of Technology
05.2016
Skills
- AWS, GCP
- Production Scheduling
- Root Cause Analysis
- Failure Analysis
- Technical Escalation handling & management
- Application Technical/ Functional Support Management
- Patching & Alerting APIs
- Splunk
- SQl
- Partners & Third Party Vendor Communication
- Team Leading & Cross Functional Team Collaboration
- Ticketing & Monitoring (Pager Duty Automation)
Timeline
Sr. Production Support Engg.
Apple
09.2019 - Current
SEO Analyst
Revo Software And Services
06.2016 - 02.2018
Bachelor of Computer Science -
Babaria Institute of Technology
Similar Profiles
RYAN THOMASRYAN THOMAS
Sales Specialist at AppleSales Specialist at Apple
Sofia BejeranoSofia Bejerano
Specialist at AppleSpecialist at Apple
Carter NohreCarter Nohre
Sales Specialist at AppleSales Specialist at Apple
Karime SalazarKarime Salazar
Operations Specialist at AppleOperations Specialist at Apple
Francisco AguirreFrancisco Aguirre
Propulsion Engineer at American Institute of Aeronautics and Astronautics (AIAA)Propulsion Engineer at American Institute of Aeronautics and Astronautics (AIAA)