Krynn Staten
Grand Rapids,MI
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor
Mel Trotter Ministries
Grand Rapids, MI
01.2021 - Current
- I supervise staff, show compassion, make sure that the staff and guest are safe, work on computers, lead meetings
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Customer Service Representative
Loss Prevention
03.2019 - 10.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- We were the third party for customers who financed through bank of america
- We assigned agents all over the united states to pick up non-payment units as for over sizes, cars and trucks.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
Teleperformance
10.2015 - 03.2017
- At Teleperformance we took inbound calls for customers who had concerns about their bills
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Front Desk Receptionist
Calvin College
05.2006 - 10.2015
- For different events we hosted, for example consumers energy
- We also had a hotel on seperate side from the events for parents who were visiting and for people who were in town for events
- At calvin I also took part in an accountant as well
- Any questions that the customers had I was there to assist
Kelly Services Temp
Education
some college in Business -
Cornerstone University
Skills
- Process Improvement
- Strategic Planning
- Staff Development
- Data Entry
- Inbound and Outbound Calling
- Scheduling
Certification
- CPI
- First Aid and CPR
Timeline
Supervisor
Mel Trotter Ministries
01.2021 - Current
Customer Service Representative
Loss Prevention
03.2019 - 10.2019
Customer Service Representative
Teleperformance
10.2015 - 03.2017
Front Desk Receptionist
Calvin College
05.2006 - 10.2015
Kelly Services Temp
some college in Business -
Cornerstone University
- CPI
- First Aid and CPR
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