Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic
Open To Work

Krys Lassiter

Suffolk,VA

Work Preference

Desired Job Title

Chairman Black Bankers Open CommitteeDiversity, Equity and Inclusion LeadFraud Prevention and Detection ManagerQuality Assurance OfficerMember Retention Senior and Banking Specialist

Location Preference

RemoteHybridOn-Site
Location: Suffolk, VA, USWashington, DCVirginia Beach, VANorfolk, VAChesapeake, VA
Open to relocation: Yes

Salary Range

120000/yr - 200000/yr

Important To Me

Work-life balanceCompany CulturePaid time offHealthcare benefitsPaid sick leave401k match

Summary

Positively recognized as someone who exceeds expectations with competency and solutions-driven approaches that impel organizational stability, excellence, and passion for diversity, equality, and inclusion (DEI), I leverage the same value system in devising creative solutions to complex business issues related to talent acquisition. With my combined knowledge and various experiences in developing and implementing DEI initiatives that drive a diverse employee population, I have come to master the capability to lead and simultaneously organize all aspects of human resource functions while ensuring the observance of organizational missions and visions. By prioritizing diversity in human resource management, I am able to cultivate a company brand that appeals to diverse talents. My work has helped companies boost employee engagement, loyalty, and retention. Apart from being the Diversity and Inclusion Affinity Group Lead at USAA, I am also a data-driven and insightful Financial Services Manager devoted to empowering top-performing teams by influencing talent initiatives that generate real business value. To accomplish this, I integrate HR into all aspects of strategic planning and business operations. I take great pride in leveraging professional competencies, managerial intelligence, and analytics to measure productivity. I engineer groundbreaking developments to enhance professional growth, advancing robust analytical, communication, and leadership skills and best industry practices and technological solutions to drive progress and support the implementation of occupational solutions by building relationships and partnerships. Throughout my career, I’ve grown my competencies in full-cycle recruiting, strategic sourcing, data analytics, and project management. I have become adept at formulating partnerships across the HR function to deliver value-added service to management and employees that exemplify the organization’s business objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Chairman Black Bankers Open Committee

American Bankers Association
01.2025 - Current
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Created annual reports highlighting progress made towards achieving specific cultural goals as well as areas requiring further attention and development.
  • Promoted diversity and inclusion through workshops, events, and awareness campaigns within the organization.
  • Worked with committee leaders to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Supported development of program materials to advance inclusion and diversity awareness, learning, and action planning.
  • Enhanced open committee culture by developing and implementing comprehensive inclusion and diversity programs.
  • Managed budgets effectively to support various diversity programs within the committee.
  • Served as an internal consultant on issues related to equity, providing guidance on best practices for promoting an inclusive work environment.
  • Provided perspective, insights, and knowledge to stakeholders within the ABA as an inclusion and diversity subject matter expert.
  • Created safe spaces and ensuring all members felt heard and valued within the financial services industry.
  • Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
  • Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
  • Conducted regular surveys to gauge member satisfaction with inclusion efforts, using feedback to inform future program development.
  • Worked closely with executive leadership teams to advocate for the establishment of diversity-focused committees or working groups within the organization.
  • Developed metrics for measuring the effectiveness of inclusion initiatives, allowing for continuous improvement of programming efforts.
  • Identified and implemented appropriate strategies to increase member satisfaction and retention.

Diversity, Equity and Inclusion Lead

USAA
01.2020 - Current
  • In my current capacity, I am charged with shaping and implementing USAA’s proactive diversity, equity, and inclusion (DE&I) initiatives supporting the company’s strategic plan to cultivate an atmosphere that fosters an inclusive work environment through equity programs and strategic initiatives and goals. I advocate end-to-end strategies on diversity, equity, and inclusion in developing programs to intensify staff and member engagement by collaborating with the CEO and establishing a platform for racial injustice discussions across the company.
  • Additionally, I develop and implement a holistic DE&I mission, vision, and strategy based on data insights with specific outcomes, including launching events to educate employees about advancement disparity within the African American community. My functions include spearheading multiple events with over 20k employees in attendance across the company to promote diversity, equity, and inclusion, such as the Kwanzaa awareness and celebration and the Mental Health in the African American Community.
  • As such, I promoted and educated employees on ways to overcome societal bias, advancement in underrepresented career fields, identify and prevent self-sabotage behaviors, and understand and break microaggressions within the workplace. Lastly, I streamlined events execution by administering multifaceted administrative and management duties, including purchasing, budget management, financial planning, cost reduction, inventory management, ROI reporting, communications, and vendor relationship.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Fraud Prevention and Detection Manager

USAA
02.2019 - Current
  • At USAA, I function as an integral asset in overseeing financial experience and administrative aspects of the company operations, including effective budget management and financial analysis while implementing reporting requirements and financial documentation. I directed overall business operations and improved leadership and team performance by conducting coaching, training, or employee development initiatives and performance evaluations to maximize productivity and attain business results.
  • In this capacity, I strategically analyze and target areas where the business could improve operations and develop solutions, conceptualize and manage new directives or processes, and implement best practices to establish business growth and prosperity. I also drove consistent growth by reviewing business processes and finances, delivering monthly, quarterly, and annual reviews, implementing business plans, and establishing effective business relationships and partnerships.
  • I leveraged robust expertise in deposit, credit card, and lending sales, as well as account maintenance and bank compliance, in supervising 30+ direct reports to streamline financial services and process administration. Also, I provided indispensable assistance in effectively reducing bank regulation error rate from 7% to 3% by leading teams on risk mitigation while also spearheading district meetings to ensure efficient team communication and coordination methodologies. Finally, I successfully onboarded over 100 employees, led highly successful teams, prevented over 1M in loss, and prevented negative corporate reputational risk by securing member accounts and increasing account security.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Established team priorities, maintained schedules and monitored performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Promoted a culture of accountability within the organization, fostering awareness about risk management practices among employees at all levels.
  • Conducted thorough investigations into suspected cases of fraud, ensuring timely resolution and minimizing financial losses.
  • Reduced instances of fraudulent transactions by developing and enforcing strict anti-fraud policies.
  • Contributed to company growth by proactively identifying emerging trends in fraud schemes, enabling a proactive response strategy development.
  • Provided guidance to junior team members in conducting detailed analyses on complex cases, enhancing their skills while ensuring accurate results delivery consistently.
  • Collaborated with cross-functional teams to design and implement comprehensive fraud prevention strategies.
  • Spearheaded initiatives aimed at raising awareness about fraud risks and prevention among customers, enhancing the overall trust in the organization''s services.
  • Assisted senior management in making informed decisions regarding resource allocations and investment priorities based on reliable risk assessments insights.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.

Quality Assurance Officer

USAA
03.2017 - 02.2019
  • As a Quality Assurance officer, I expertly conducted comprehensive quality audits for internal controls to ensure accuracy and compliance while also providing assistance in creating, improving, and implementing quality internal processes and procedures. I defined internal audit scope and industry trends to evaluate the efficacy of control systems involving risk management procedures, safeguarding assets, financial records, audit reports accuracy, and compliance with financial/investment laws and regulations. Moreover, I optimized operational efficiencies and workflow management, as well as led the implementation of continuous process and procedure enhancement, capitalizing on the attainment of bottom-line business goals and overall company success.
  • During my tenure, I amplified operational objectives by forging critical partnerships with foreign and domestic officials, implementing productivity and quality standards, executing system improvements, resolving quality escalations, and mitigating risks. At USAA, I played an integral role in the US-UK investment solicitation agreement with the FSA and FINRA Regulating Agencies while facilitating positive, long-term results by efficiently assisting with operations to drive overall business performance.
  • Established comprehensive documentation systems to maintain records of all test results, audits, and inspections.
  • Reduced defect rates through meticulous inspection processes and root cause analysis.
  • Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
  • Designed custom reports for management highlighting key performance indicators related to quality control activities.
  • Analyzed data trends to proactively address potential issues before they escalated into more significant problems.
  • Enforced compliance with industry regulations, maintaining up-to-date knowledge on relevant guidelines and changes in legislation.

Member Retention Senior and Banking Specialist

USAA Federal Savings Bank
03.2014 - 03.2017
  • Developed and maintained strong relationships with high-value clients, securing their loyalty and ongoing business.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Maintained up-to-date knowledge of regulatory changes, ensuring all banking activities complied with new laws and guidelines.
  • Improved customer retention rates by providing exceptional service and resolving issues promptly.
  • Initiated cross-selling strategies that significantly increased uptake of additional banking products and services.
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Handled various accounting transactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Cross-sold credit cards, loans and other bank products.

401K Specialist

T. Rowe Price
03.2012 - 02.2014
  • Here, I guided and provided expert advice to clients regarding investments, 401K retirement plans, and other financial products that best suit their age and lifestyle, helping them achieve their financial objectives while driving revenue growth and overall profitability for the company. Thus, I oversaw multiple large-scale financial needs, which included assisting clients with servicing existing investment products and contribution updates, processing investment product changes, as well as handling requests for 401K loans and withdrawals.
  • In performing my duties, I actively listened to clients to accurately identify their financial retirement objectives and discuss the best plan for them. Defined client expectations to prepare participants in planning their retirement. I designed, enhanced, and delivered educational content encompassing 20+ courses as the New Hire Curriculum Designer, New Hire Lead Instructor/Facilitator, New Hire and Team Peer Development Coach, and New Financial Advisor Recruiter/Trainer.
  • Furthermore, I organized and facilitated over 30 financial seminars as the Compliance Instructor\Corporate and Regional Training Facilitator, as well as managed employee performance evaluations, trained new employees, and identified growth opportunities.
  • Leveraged advanced analytical tools to assess client risk tolerance and investment objectives, crafting tailored strategies accordingly.
  • Managed a diverse portfolio of clients, providing personalized attention and expert guidance on their retirement planning needs.
  • Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
  • Resolved complex investment issues, ensuring clients received accurate and timely information regarding their accounts.
  • Facilitated training sessions for new hires, ensuring proper understanding of company policies and procedures related to 401K administration.
  • Served as a knowledgeable resource for colleagues seeking guidance on complex 401K-related issues or challenges.
  • Ensured timely and accurate processing of contribution changes, loan requests, and distribution transactions for clients'' accounts.
  • Responded to 403b inquiries from employees relating to enrollments, plan changes and contribution amounts.
  • Provided exceptional customer service through proactive communication about account updates, market news, or regulatory changes that may impact clients'' investments.
  • Improved accuracy of financial reporting by diligently monitoring transactions and reconciling discrepancies in a timely manner.
  • Cultivated lasting professional relationships with both individual investors and employer-sponsored plans through consistent high-quality service delivery.
  • Enhanced client satisfaction by providing comprehensive 401K plan information and addressing concerns promptly.

Marketing Specialist

First Command Financial Services
08.2002 - 03.2012
  • In this role, I did event planning, managed internal and Federal regulations and compliance, negotiated contracts, developed advertising and media strategy, and created diversity training. I also served as a new agent trainer and orchestrated marketing plans.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
  • Improved customer retention rates by designing customized loyalty programs tailored to individual needs.
  • Onboarded new team members and coached personnel in marketing tasks.
  • Tracked trade show expenses to maintain budget.
  • Facilitated workshops and training sessions for marketing staff, enhancing team skills and performance.
  • Spearheaded rebranding initiatives, refreshing corporate identity and messaging to better resonate with target audiences.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Analyzed campaign performance data to refine marketing tactics and strategies continuously.

Education

Associates - Sociology

Western Oklahoma State College

BS - Business Management

University of Maryland University College

Master of Business Administration (MBA) - Human Resources Development

Colorado Technical University
01-2015

Skills

  • Cross-functional Team Leadership
  • Budget management
  • Strategic leadership
  • Staff development
  • Excellent communication
  • Operational efficiency
  • Effective communicator and public speaker
  • Organizational leadership
  • Strategic visioning
  • Global perspective

Certification

  • Leadership Development School Graduate
  • Certified Lean Expert
  • Certified Process Improvement Leader
  • Certified Emerging Financial Crime Risk and Solutions
  • Certified Agile Project Management
  • Diploma in ABA Fraud and AML School
  • Certificate in Diversity Equity and Inclusion

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Chairman Black Bankers Open Committee

American Bankers Association
01.2025 - Current

Diversity, Equity and Inclusion Lead

USAA
01.2020 - Current

Fraud Prevention and Detection Manager

USAA
02.2019 - Current

Quality Assurance Officer

USAA
03.2017 - 02.2019

Member Retention Senior and Banking Specialist

USAA Federal Savings Bank
03.2014 - 03.2017

401K Specialist

T. Rowe Price
03.2012 - 02.2014

Marketing Specialist

First Command Financial Services
08.2002 - 03.2012

BS - Business Management

University of Maryland University College

Master of Business Administration (MBA) - Human Resources Development

Colorado Technical University

Associates - Sociology

Western Oklahoma State College