Kryshawn Knight
Buckeye,AZ
Summary
Adept at fostering customer satisfaction and driving sales growth, I excelled in roles at Transdev and TTEC, enhancing client relations and operational efficiency. My expertise spans safe driving and CRM software mastery, alongside commendable problem-solving and teamwork skills. Achieved notable client base expansion, underscoring my goal-oriented approach and commitment to excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Transit Bus Operator
Transdev
07.2024 - Current
- Maintained clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring comfortable and accessible transit experience for all riders.
- Resolved conflicts among passengers calmly and efficiently, maintaining safe environment for all riders throughout their journey.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
School Bus Driver
Phoenix
08.2023 - 07.2024
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring safety and well-being of students at all times.
Healthcare Customer Service Representative
Maximus
10.2021 - 06.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Outbound Sales Call Center Agent
TTEC
07.2019 - 10.2021
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 300+ cold calls per day resulting in client base growth by 20%.
- Utilized innovative sales techniques to upsell products and services.
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
- Displayed resilience under pressure, managing high call volumes while maintaining positive attitude towards customers and team members alike.
- Streamlined sales process by utilizing CRM software efficiently to track leads, follow-ups, and customer interactions.
Outbound Sales Call Center Agent
Empire Today LLC
03.2018 - 05.2019
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
- Displayed resilience under pressure, managing high call volumes while maintaining positive attitude towards customers and team members alike.
- Examined issues to determine importance and urgency and escalated calls to manager.
- Strengthened internal communication processes, enabling quicker resolutions of customer issues between departments.
- Streamlined sales process by utilizing CRM software efficiently to track leads, follow-ups, and customer interactions.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Utilized time management skills to maximize productivity, consistently achieving high call volume goals without sacrificing quality of service.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Made 300 cold calls per day resulting in client base growth by 10%.
Education
High School Diploma -
George Washington Preparatory High
Los Angeles, CA06.1995
Associate of Science - Psychology And Nursing
Los Angeles Southwest College
Los Angeles, CANo Degree - Medical Assistant Program
American Professional Institute
Decatur, GASkills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Data Entry
- Customer Relations
- Goal-Oriented
- Outbound Sales
- Salesforce
- Workforce Management
- CRM Software
- Teamwork and Collaboration
- Problem-Solving
Timeline
Transit Bus Operator
Transdev
07.2024 - Current
School Bus Driver
Phoenix
08.2023 - 07.2024
Healthcare Customer Service Representative
Maximus
10.2021 - 06.2023
Outbound Sales Call Center Agent
TTEC
07.2019 - 10.2021
Outbound Sales Call Center Agent
Empire Today LLC
03.2018 - 05.2019
High School Diploma -
George Washington Preparatory High
Associate of Science - Psychology And Nursing
Los Angeles Southwest College
No Degree - Medical Assistant Program
American Professional Institute
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