Summary
Overview
Work History
Education
Skills
Timeline
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Kryssan Fray

Queens,NY

Summary

Driven and detail-oriented professional with a track record of enhancing passenger and client experiences at ERMC Aviation LLC. Excelled in maintaining cleanliness standards and ensuring efficient operational flows. Demonstrated proficiency in Microsoft Office and exceptional communication abilities, significantly improving service delivery and operational efficiency. Meticulous Office Service Specialist with expertise in properly routing and directing calls, retrieving and tracking files and maintaining database systems. Proficient in office machine operations, including photocopiers, scanners and voicemail systems. Accustomed to handling sensitive, confidential records and properly coding documents.

Overview

5
5
years of professional experience

Work History

Cabin Agent

ERMC Aviation LLC
05.2022 - Current
  • Maintained stock of snacks and reading materials to distribute to airline passengers during flights.
  • Cleaned aircraft to prevent build-up of debris and grime .
  • Loaded inventory of supplies onto cabin service truck and unloaded unused supplies after flight arrival.
  • Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
  • Conducted security inspections of aircraft for compliance with government and company requirements.
  • Cleaned and sanitized aircraft lavatories to meet company standards.

Onsite Service Specialist

Ricoh USA
04.2019 - 08.2020
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Manage meeting rooms and conference rooms set ups.
  • Respond to customer client request in a professional manner.
  • Enter data into prescribed computer database, files and forms after daily setups from meetings.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Ensured upkeep of the pantry areas by keeping neat and well stocked.
  • Perform mail runs throughout the day.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Distribute and handled incoming and outgoing mail as well as postage meter
  • Ran production copy machines and performed binding and finishing work.
  • Managed equipment and supply needs, including furniture, telecommunication, kitchens appliance, office equipment and supplies and climate control.

Education

High School Diploma -

Institute For Health Professionals At Cambria Heights
Cambria Heights, NY
06.2018

Skills

  • Proficiency in Microsoft Office, Webex, Outlook, Excel PowerPoint and Publisher
  • Excellent verbal and written communication skills
  • Highly organized, able to multi-task and accomplish multiple objectives
  • Strong Work Ethic

Timeline

Cabin Agent

ERMC Aviation LLC
05.2022 - Current

Onsite Service Specialist

Ricoh USA
04.2019 - 08.2020

High School Diploma -

Institute For Health Professionals At Cambria Heights

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Kryssan Fray