Krysta Montie
Amston
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director, Cash Operations
Travelers
04.2023 - Current
- Lead performance of cash remittance teams, offshore and state-side, across Business Insurance (BI) and Personal Insurance (PI)
- Drive various initiatives on strategic roadmap based on priority, resources and business impact
- Support and drive potential changes to existing audit controls in addition to identifying areas of opportunity to strengthen our control environment
- Partner with Treasury on strategic relationships with banks for cash remittance teams, ensuring consistency across BI & PI
- Faciliated cross-functional collaboration for improved decision-making processes within the organization
- Support Cash Remittance business continuity plans ensuring business critical functions continue in the event of functional outage, identifying and decreasing potential business uncertainties and legal liabilities regarding third party vendors
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements
- Optimized staff performance by designing comprehensive training programs and procedures tailored to individual needs
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Operations Manager, Cash Operations
Travelers
07.2019 - 04.2023
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas
- Lead strategic and tactical operational initiatives in partnership with business partners to achieve policy service objectives
- Acted in a collaborative capacity with service, billing, operational effectiveness, etc. to resolve problems quickly
- Resolved operational matters resulting in bottleneck situations to ensure business results were not negatively affected by operational challenges
- Managed audit controls ensuring risk mitigation and satisfactory audit results
Project Manager, Enterprise Billing
Travelers
10.2017 - 07.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Planned, designed, and scheduled phases for large projects
- Established effective communication among team members for enhanced collaboration and successful project completion
- Applied a continuous improvement mindset to increase efficiency and effectiveness
- Effectively communicated project status, risk and issues that affected project deliverables in addition to mitigation strategies to leadership team
Director, Claim Product Management
Travelers
10.2016 - 10.2017
- Responsible for strategic development, oversight and direction of critical operational functions and assigned staff in support of Claim Subrogation and Claim Legal Organizations
- Managed Business Continuity and Records Management initiatives ensuring adherence to company policies
- Oversaw systems and technology components of offshore processes to alleviate business disruption
- Managed projects and enhancements to various systems and technology
- Planned and executed projects on behalf of the business while building partnerships with various areas of the organization
Unit Manager, Property Operations
Travelers
09.2013 - 10.2016
- Lead Property Operations financial and data preparation team ensuring efficient and effective implementation of strategic initiatives and operational goals
- Coached, mentored and facilitated development of team members to maximize individual and organizational performance
- Fully responsible for testing and quarterly reporting of SOX Financial Self Assessment (FSA) for Home Office Property Units.
- Served as a Project Leader, preparing the most complex portions of operational and FSA activities
- Oversight of preparation of monthly and quarterly management information reports, including claim metrics, vendor utilization, expenses and workforce planning
- Managed Property Bill Review Unit ensuring coordination between Operations and Vendor Management, review and compliance to vendor contracts, and timely/accurate payment issuance
- Utilized Green Belt Lean Six Sigma training to streamline various departmental projects by enhancing efficiency, developing paperless initiatives and reducing manual intervention
Operations Specialist, Property Operations
Travelers
10.2012 - 09.2013
- Provided support to over 250 claim professionals throughout the United States with various aspects of the claim handling process
- Processed invoices with accuracy ensuring no duplication of payments
- Re-registered claims to provide appropriate coverage based on customer's policy in order for claim professional to issue accurate payments
- Assisted with processing manual checks in excess of $1MM to ensure customers received their claim payments in a timely manner
- Assisted with handling litigation requests including requesting certified policies and providing all electronic claim documents to in house attorney's as well as defense counsel
- Performed various monthly and quarterly testing for SOX Financial Self Assessments
- Participated in departmental projects as needed
Team Leader Claim Support
The Hartford Insurance
07.2008 - 10.2012
- Managed quality and consistency of claim processing unit
- Assisted with professional and developmental growth of employees
- Lead various projects for the department providing project management support, understanding the problem or process needing a solution, organizing input from affected staff, and creating and executing on ideas or options to solve them
- Independently interacted with customers to determine business requirements and needs
- Used Lean Six Sigma methodology to improve various processes
- Provided departmental support; tasks included management of SharePoint site, developed and maintained excel production reports, coordination of conferences, trainings and meetings
- Developed and maintained departmental procedures
- Prepared and facilitated training
Education
MBA - Business Adminstration
Albertus Magnus College
East Hartford05.2013
Bachelor of Science - Business Management
Albertus Magnus College
East Hartford02.2011
Skills
- Team Leadership
- Employee Development
- Organization Development
- Decision-Making
- Process Improvements
- Change Management
- Strategic Planning
- Verbal and written communication
- Operations Management
- Project Management
Certification
- Green Belt in Lean Six Sigma, Aveta Business Institute - December 2014
Timeline
Director, Cash Operations
Travelers
04.2023 - Current
Operations Manager, Cash Operations
Travelers
07.2019 - 04.2023
Project Manager, Enterprise Billing
Travelers
10.2017 - 07.2019
Director, Claim Product Management
Travelers
10.2016 - 10.2017
Unit Manager, Property Operations
Travelers
09.2013 - 10.2016
Operations Specialist, Property Operations
Travelers
10.2012 - 09.2013
Team Leader Claim Support
The Hartford Insurance
07.2008 - 10.2012
MBA - Business Adminstration
Albertus Magnus College
Bachelor of Science - Business Management
Albertus Magnus College
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