Krysta Alvarez
Administrative Assistant
Santa Ana,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Evans Manufacturing, Inc
Garden Grove, CA
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Patient Dietary Aide
Fountain Valley Regional Hospital And Medical Center
11.2019 - 07.2022
- Developed and implemented nutrition care plans.
- Screened and monitored for change in nutrition risk status in hospitalized patients.
- Monitored food safety and sanitation standards in food service areas.
- Monitored and evaluated patient progress, documenting results.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Distributed food during busy peak periods to drive customer satisfaction.
- Followed all food safety regulations while preparing meals for patients.
- Educated patients and families on nutrition management.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Utilized POS system to receive and process food and beverage orders.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Stored food in designated containers and storage areas to prevent spoilage.
Education
Associate of Arts - Business Administration
Santa Ana College
Santa Ana 02.2021 - 05.2025
High School Diploma -
Santa Ana Valley High School
Santa Ana, CA05.2016
Skills
- Business Administration knowledge
- Proficient in Microsoft Office Excel, Word, PowerPoint, AX system, and Quickbooks
- Fast Learner & Attention to Detail
- Billing experience
- Excellent People Skills
- Bilingual - Fluent in Spanish and English
- Work better under pressure
- Complex Problem Solving
- Excellent Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Evans Manufacturing, Inc
03.2022 - Current
Associate of Arts - Business Administration
Santa Ana College
02.2021 - 05.2025
Patient Dietary Aide
Fountain Valley Regional Hospital And Medical Center
11.2019 - 07.2022
High School Diploma -
Santa Ana Valley High School
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid time offSimilar Profiles
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