Krysta Diehl
Roy,UT
Summary
Results-oriented Licensed Pharmacy Technician with 10+ years in the medical industry and a proven track record in customer service. Known for active listening and leveraging 5+ years of customer-centric experience. Proven expertise in placing and receiving pharmacy calls – demonstrating precision in order processing, prescription interpretation, and data entry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Instructor
Clearfield Job Corps
01.2025 - Current
- Instructed and was responsible for the academic and career technical trade instruction per approved curriculum.
- Provided training and basic guidance and direction to help students achieve their academic and trade goals.
- Provide students with direction, instruction, and assistance in designated areas of instruction.
- Motivate and counsel students in areas of behavior, training, personal problems, or study habits.
- Coordinate with counselors and staff as necessary to resolve issues affecting student training and/ or instruction.
- Develop and prepare lessons in accordance with approved curriculum guidelines, recommend curricula changes and supplemental materials.
- Maintain organized, clean, and safe training environment.
- Participate in student assessment panels, perform required documentation and evaluation using CIS (Center Information System) and other documentation systems.
Patient Care Specialist / Pharmacy Technician
Medquest Pharmacy Technician
08.2022 - 12.2024
- Responsible for placing and receiving phone calls for the pharmacy under the direct supervision of the Patient Care Manager and Staff Pharmacists.
- Lead in receiving and entering patient orders, prescription interpretation and data entry, and offering excellent service to patients and prescribers.
- Work in cooperation with other pharmacy departments to guide patient orders.
- Utilize advanced phone system functionalities like transfer, hold, outbound calling, and more to service patients.
- Navigate computer systems, including RingCentral, email, eMedplus, and shared folders, for daily pharmacy orders.
- Scan and enter prescription data into computer systems and email, ensuring accuracy in prescription processing.
- Initiate communication with doctors' offices for patient information clarifications and refill requests.
- Proactively contact patients to obtain pertinent information related to new prescriptions, including current medications, medical conditions, drug allergies, and drug interaction/sensitivity information.
- Produce essential documents like Universal Claim Forms, shipping labels (both international and domestic, including selecting 'signature required' for controlled substance orders), and Rx Summary Reports.
- Process new orders, refills, and pre-orders, documenting activities in the patient notes field of the pharmacy system.
- Work with team members to foster cooperation and respect, contributing to a positive work environment.
- Maintain a clean, organized, and efficient workstation, ensuring the appropriate security of Protected Health Information (PHI) and Personally Identifiable Information (PII) at the close of each shift.
Pharmacy Technician Supervisor / Pharmacy Technician
Walgreens
12.2020 - 08.2022
- Cultivated positive customer relationships by proactively greeting and engaging both customers and patients, demonstrating a commitment to exceptional service.
- Resolved customer issues and addressed inquiries promptly, contributing to a positive customer experience and fostering long-term loyalty.
- Provided leadership and guidance to pharmacy technicians, offering comprehensive coaching on the effective operation of pharmacy systems, ensuring seamless workflow and optimal efficiency.
- Shared best practices in customer service with the team, emphasizing the importance of interpersonal skills.
- Modeled and encouraged the adoption of Walgreens service traits among team members, including proactive assistance, identifying customer needs, and ensuring satisfaction throughout the service process.
- Retrieved, counted, and poured pharmaceutical drugs, verifying all prescriptions and quantities were accurate.
- Obtained patients’ medical/drug history, and allergies to update patient profiles, increasing patient care by over 30%.
- Managed patient communication through in-bound/out-bound calls, texts, and emails answering questions about prescriptions, dates, and services increasing customer satisfaction by over 25%.
Education
Pharmacy Technician Certification -
University of Utah
01.2020
Phlebotomy Certification -
Phlebotomy Training Specialists
01.2020
Skills
- Prescription processing
- High-volume phone calls
- Data entry
- Customer service
- Advanced phone system
- Computer systems
- Communication
- Document production
- Order processing
- Team collaboration
- HIPAA
- Customer satisfaction
- Medication dispensation
- Inventory control
- Prescription verification
- Regulatory compliance
- Pharmacy operations
- Student assessment
- Curriculum development
- Team leadership
- Conflict resolution
- Time management
- Hands-on clinical instruction
- Electronic health records
Certification
- Pharmacy Technician Certification, University of Utah, 2020
- Phlebotomy Certification, Phlebotomy Training Specialists, 2020
References
References available upon request.
Timeline
Pharmacy Technician Instructor
Clearfield Job Corps
01.2025 - Current
Patient Care Specialist / Pharmacy Technician
Medquest Pharmacy Technician
08.2022 - 12.2024
Pharmacy Technician Supervisor / Pharmacy Technician
Walgreens
12.2020 - 08.2022
Pharmacy Technician Certification -
University of Utah
Phlebotomy Certification -
Phlebotomy Training Specialists
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