Krysta Forck
Saint Augustine,FL
Summary
Leveraging excellent communication and a willingness to learn, I excel in fast-paced settings, driving positive outcomes.
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Grocery Associate
Buc’ees
04.2024 - Current
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Contributed to store safety by quickly addressing spills or hazards, minimizing the risk of accidents.
- Maintained cleanliness and organization of aisles, promoting a pleasant shopping experience for customers.
- Completed special projects as assigned by management, demonstrating flexibility and adaptability within the role of Grocery Associate.
- Operated cash register proficiently, processing transactions quickly while maintaining accuracy to avoid discrepancies in financial records.
- Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost.
- Checked for outdated and overripe grocery items and removed from inventory.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
Private Nanny
Self Employed Services
03.2023 - 03.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Taught children everyday skills and language.
- Taught children basic life skills, manners and personal hygiene.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Supervised children on playground to help develop physical and social skills.
- Encouraged children to be understanding and patient with others.
- Identified warning signs of emotional and developmental problems in children.
Medical Receptionist
Healthy Choice Family Clinic
11.2022 - 03.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Improved accuracy of patient data with meticulous record-keeping.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Reduced administrative errors by consistently verifying insurance information.
- Managed patient appointments efficiently, reducing wait times significantly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Supported positive patient experience by offering assistance with filling out health forms.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Optimized appointment scheduling to maximize doctor availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
Preschool Teacher
Courtyard Early Learning Center
04.2018 - 11.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised 15-18 children through entire school day.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Nurtured creativity in students by incorporating arts and crafts into curriculum, showcasing their talents.
- Promoted physical health through organized outdoor play and activities, supporting overall well-being.
- Maintained detailed records of students' progress and behavior, providing valuable feedback to parents and staff.
- Improved learning with well-structured lesson plans that made complex concepts easier for preschoolers to understand.
- Fostered safe and inclusive classroom environment, allowing students to express themselves freely and respectfully.
- Fostered independence in students by encouraging self-help skills and personal responsibility.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Encouraged critical thinking and problem-solving skills with specially designed activities and games.
- Coordinated with colleagues to develop interdisciplinary lessons, enriching students' educational experience.
- Facilitated connection with nature through regular educational outdoor excursions, enhancing environmental awareness.
- Adapted lesson plans to meet needs of each student, offering personalized support where necessary.
- Enhanced children's social skills by organizing group activities that encouraged collaboration and communication.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized and supervised large and small group activities.
- Incorporated music, art and literature into curriculum.
- Implemented age-appropriate curricula to meet needs of young learners.
- Guided students to develop social, emotional and physical skills.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Helped new preschool children get used to classes by giving one-on-one support.
- Supported students in developing self-esteem and self-confidence.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Developed and implemented behavior management plans.
- Developed innovative activities to engage young children in learning process.
Education
GED -
Blair Oaks High School
Jefferson City, MO05.2017
Skills
- Cleanliness maintenance
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Cleaning and sanitizing
- Punctual and reliable
- Workplace safety
- Excellent communication
- Customer service-focused
- Safety practices
- Flexible schedule
- Safety standards
- Payment processing
- Cashier experience
- Health code standards
Timeline
Grocery Associate
Buc’ees
04.2024 - Current
Private Nanny
Self Employed Services
03.2023 - 03.2024
Medical Receptionist
Healthy Choice Family Clinic
11.2022 - 03.2023
Preschool Teacher
Courtyard Early Learning Center
04.2018 - 11.2022
GED -
Blair Oaks High School
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