Krysta Maney
Jarrettsville,Maryland
Summary
Diligent Care Coordinator with a strong background as a Patient Representative, successfully facilitating patient intake and resolving complex billing issues. Demonstrates effective communication and problem-solving skills in a fast-paced healthcare environment. Proven track record in patient relations, skilled at managing patient intake, coordinating care, and resolving billing issues. Collaborative teamwork and adaptability ensure seamless operations during changing circumstances.
Overview
4
4
years of professional experience
Work History
Patient Representative
Excelsia Injury Care
07.2024 - Current
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
Volunteer
Jarrettsville Veterans of Foreign War Post 8672
08.2022 - Current
Administrative Assistant
Aspire Wellness Center
07.2023 - 01.2024
- Handling administrative request from senior managers
- Handling confidential tasks
- Schedule and Coordinate appointments
- Update and maintain patients records
- Ensure compliance with procedures
- Communicate with healthcare team and patients, provide quality customer service over the phone, emails, and in-person
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative Agent
Highs Of Baltimore
03.2022 - 12.2022
- Addressed customers courteously using suitable methods and problem-solving skills
- Remained open to feedback from supervisor and peers to build and improve skills set
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted with mentoring new employees during and after training
Customer Service Representative
Advanced Relocation Systems-Atlas
11.2020 - 07.2021
- Addressed customers courteously using suitable methods and problem-solving skills
- Remained open to feedback from supervisor and peers to build and improve skills set
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Updated and maintained database with accurate customer information and timely data entry
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Followed up with customers regarding product functionality and overall satisfaction
Education
HIGH SCHOOL DIPLOMA -
Bel Air High School
Bel Air, Maryland05.2018
Skills
- Microsoft Applications
- Creating Accounts
- Customer Service and Assistance
- Client Relationships
- Strong Telephone Etiquette
- Practice Fusion Knowledge
- Insurance verification
- Privacy and confidentiality
- Customer service
- Scheduling appointments
- Medical terminology
- Relationships and rapport
- Patient intake
- Patient data confidentiality
- Trained in Patient Fusion & MicroMD
References
Brieanne Baegant - Former Co-worker
Phone #: 410-399-8141
Jasmine Brunson- Co-Worker
Phone #: 443-613-9191
Destiny Groncki - Co-Worker
Phone #: 223-207-5282
Olivia Smallwood- Former Co-worker
Phone #: 443-910-0738
Gabrielle Maney - Former Manager
Phone #: 443-409-7659
Volunteer Experience
Volunteer, Jarrettsville Veterans of Foreign War Post 8672, Forest Hill, Maryland, 08/01/22, Present
Timeline
Patient Representative
Excelsia Injury Care
07.2024 - Current
Administrative Assistant
Aspire Wellness Center
07.2023 - 01.2024
Volunteer
Jarrettsville Veterans of Foreign War Post 8672
08.2022 - Current
Customer Service Representative Agent
Highs Of Baltimore
03.2022 - 12.2022
Customer Service Representative
Advanced Relocation Systems-Atlas
11.2020 - 07.2021
HIGH SCHOOL DIPLOMA -
Bel Air High School
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