Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Manager/Bartender
Brann's Steakhouse & Grille
06.2022 - 12.2022
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Cross-trained existing employees to maximize team agility and performance.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Catering Staff Member
Gilmore Collection
12.2019 - 03.2020
Upheld strict regulations for safe alcohol service and food safety.
Recommended appropriate wines for individual tastes and food selections.
Handled cash transactions accurately while processing payments for individual drinks or running tabs during events.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager/Bartender/Server
Blue Moose Sports Pub
12.2017 - 06.2019
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.