Krysta Texeira
Keaau,HI
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Retail Sales Representative
Hawaiian Telcom
Hilo, Hi
03.2022 - Current
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative
Hawaii Dialogix Telecom
Keaau , HI
04.2021 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Over Night Consumables
Target
Hilo, HI
09.2018 - 02.2021
- Helped maintain neat, clean, organized and safe store and arranged merchandise on store fixtures and displays.
- Uncovered consumer desires, overcame objections and met or exceeded personal sales goals.
- Engaged customers courteously and responded to inquiries and requests for support with full knowledge of product line.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Special Needs Bus Aide
Roberts Hawaii
Hilo , HI
05.2013 - 02.2020
- Assisted special needs students with self-care to maintain proper hygiene while in transit.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Liaised with bus driver to conduct emergency evacuation drills.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Executed emergency response by employing established protocols and medical guidelines.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Lifted and moved students to optimize comfort.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Completed thorough bus inspections before and after each trip.
- Checked to make sure students boarded correct bus, particularly for younger children.
Education
High School Diploma -
Pahoa High School
Pahoa, HI05.2010
Skills
- Customer Account Management
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Understanding Customer Needs
- Verbal and Written Communication
Timeline
Retail Sales Representative
Hawaiian Telcom
03.2022 - Current
Customer Service Representative
Hawaii Dialogix Telecom
04.2021 - 03.2022
Over Night Consumables
Target
09.2018 - 02.2021
Special Needs Bus Aide
Roberts Hawaii
05.2013 - 02.2020
High School Diploma -
Pahoa High School
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