Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krystal A. Andrade

Hollywood

Summary

Professional and outgoing individual seeking a position where my customer service and organization skills may be used to their highest potential. In addition, I am eager to thrive in a position where I can continue to acquire knowledge through every career opportunity.

Sales and leasing professional with proven expertise in client relationship management, contract negotiation, and market analysis. Strong focus on team collaboration and achieving results. Skilled in customer service, communication, and closing deals, with passion for driving success in competitive market.

Overview

13
13
years of professional experience

Work History

Sales and Leasing Specialist

ResProp Management
03.2019 - Current
  • Worked collaboratively with property managers to ensure seamless transition from lease signing to move-in day for clients.
  • Collaborated with the marketing team to create promotional materials that enhanced product visibility and attracted potential customers.
  • Implemented innovative sales strategies, resulting in a significant increase in market share within the competitive industry.
  • Exceeded monthly sales targets consistently through effective follow-up strategies and persuasive presentation skills.
  • Demonstrated exceptional multitasking abilities by managing multiple lease negotiations simultaneously while maintaining high levels of organization and focus on priorities.
  • Maintained detailed records of all transactions, ensuring accuracy of information and timely submission of required documentation.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.

Chiropractic Assistant

Chiropractic and Rehab
08.2016 - 04.2017
  • Monitored patient responses during treatments, reporting any unusual reactions promptly.
  • Utilized scheduling software to manage patient appointments efficiently.
  • Educated patients on prescribed exercises and post-treatment care routines.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.

Hostess

Cheesecake Factory
06.2015 - 11.2016
  • Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
  • Coordinated guest arrivals for smooth seating and enhanced dining experience.
  • Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
  • Increased guest retention with friendly interactions and personalized service.
  • Managed guest seating by coordinating reservations and optimizing table turnover.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Telemarketing Timeshares

Vacation Village Resorts
12.2015 - 03.2016
  • Reached or exceeded sales quotas and preset personal performance goals.
  • Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
  • Participated in onsite and webinar-based sales trainings and attended sales meetings.
  • Collaborated with team members to achieve monthly sales targets.
  • Cultivated mutually beneficial client relationships and maintained communication via phone and email.

Stock/Sales Associate

Old Navy
11.2011 - 02.2015
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

McArthur High School
Hollywood, FL
06-2012

Skills

  • Strong negotiation skills
  • Goal-oriented mindset
  • Property management
  • Market analysis expertise
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual

Timeline

Sales and Leasing Specialist

ResProp Management
03.2019 - Current

Chiropractic Assistant

Chiropractic and Rehab
08.2016 - 04.2017

Telemarketing Timeshares

Vacation Village Resorts
12.2015 - 03.2016

Hostess

Cheesecake Factory
06.2015 - 11.2016

Stock/Sales Associate

Old Navy
11.2011 - 02.2015

High School Diploma -

McArthur High School

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Krystal A. Andrade