Krystal Aguilera
Watauga,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Credentialing Coordinator
Spine Team Texas
03.2013 - Current
- Maintained accurate files, records and credentialing documents in well-maintained databases using MD Staff.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Prepared records for site visits and file audits.
Insurance Verification Coordinator
Spine Team Texas
03.2013 - Current
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
Mortgage Loan Counselor
Bank Of America
10.2009 - 03.2013
- Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loan modifications.
- Proactively identified solutions for customers experiencing credit issues.
Customer Service Representative
United Group Service Centers
11.2007 - 10.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
L.D Bell High School
Bedford, TX05.2007
Skills
- Business Correspondence
- Training and Development
- Data Research and Analysis
- Problem Resolution
- File and Records Management
- Active Listening
- Facility Credentialing
- Issue Identification
- Complex Problem-Solving
- Client Satisfaction
- Office Operations
- Analytical and Critical Thinking
- Credentialing Audits
Certification
- CNP - Certified Notary Public
Timeline
Credentialing Coordinator
Spine Team Texas
03.2013 - Current
Insurance Verification Coordinator
Spine Team Texas
03.2013 - Current
Mortgage Loan Counselor
Bank Of America
10.2009 - 03.2013
Customer Service Representative
United Group Service Centers
11.2007 - 10.2009
High School Diploma -
L.D Bell High School
- CNP - Certified Notary Public
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