Krystal Aguirre
Moreno Valley,CA
Summary
Personable Office Administrator with 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions.
Overview
11
11
years of professional experience
Work History
Customer Experience Advocate
Carvana
07.2023 - Current
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Implemented efficient processes for handling high-volume support requests while maintaining quality standards.
- Provided in-depth product knowledge to customers, assisting with informed purchasing decisions.
- Promoted a positive brand image by effectively resolving complex or escalated issues that required specialized expertise.
- Maintained accurate records of customer interactions, documenting key information for future reference and analysis.
Adminastration
ADESA Los Angeles
10.2018 - 07.2023
- Demonstrated experience strategizing plans and improving agency position in multiple areas.
- Developed thought leadership around specific topics and emerging practice areas.
- Analyzed documentation, made recommendations and advised staff on matters involving human resources, procurements and administration.
- Delivered superior results, commanded respect and assumed leadership roles to serve agency goals.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Cocktail Server
Pechanga Resort and Casino
08.2016 - 05.2017
- Emphasis on customer service, maintain customer relationships, ensure satisfaction
- Serving with a large section quickly and efficiently
- Communicating orders clearly with the bar staff and kitchen
- Knowledge of cocktails, wine, and beer
- Served alcoholic and non-alcoholic beverages in bar environment.
Merchandiser
Core Mark
03.2016 - 07.2016
- Effectively communicate with management and quickly alert of any critical customer issues
- Capitalize on display opportunity, ensure promotional displays and POS has been utilized
- Emphasis on customer service, maintain customer relationships, ensure satisfaction
- Ability to gather strategic information for divisions, key account teams, and vendors
- Drive responsibly to customer locations and ensure store is formatted according to plan
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
Lot Assistant
ADESA Los Angeles
02.2015 - 03.2016
- Provide administrative support, extensive follow-up, detailed memory capability
- Enter in accurate information of vehicle and customer information throughout auction sale process
- Responsible for over 300 cars, ensured accuracy in tags and location
- Responded to customer requests efficiently and with knowledgeable assistance.
- Moved cars around lot to increase space efficiency.
Auction Driver
People Ready
12.2013 - 02.2015
- Reliable and responsible driver, ability to move cars from one destination to the other in timely manner
- Operate vehicles with upmost regard to the rules of the rode and safety precautions
- Ability to multi-task and perform job related duties as assigned by supervisor
Education
Diploma Received - General
Arlington High School
06.2013
Skills
- Senior Leadership Support
- Account Management
- Microsoft Word
- Microsoft Excel
- Customer Relations
- Active Listening
- Billing Adjustments and Refunds
- Problem-Solving Ability
- Call Volume and Quality Metrics
- Administrative Support
- Time Management
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Call center experience
- CRM Software
Timeline
Customer Experience Advocate
Carvana
07.2023 - Current
Adminastration
ADESA Los Angeles
10.2018 - 07.2023
Cocktail Server
Pechanga Resort and Casino
08.2016 - 05.2017
Merchandiser
Core Mark
03.2016 - 07.2016
Lot Assistant
ADESA Los Angeles
02.2015 - 03.2016
Auction Driver
People Ready
12.2013 - 02.2015
Diploma Received - General
Arlington High School
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