Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Agustin

Glendale,AZ

Summary

Sales professional with over a decade of experience excelling in client relationship building, strategic sales implementation, and surpassing revenue targets. Demonstrates a unique blend of technical acumen, holistic problem solving, and effective communication, particularly within sustainable energy solutions. Committed to aligning with company values and driving innovative solutions to meet customer needs.

Overview

11
11
years of professional experience

Work History

Quality Control Technician

CTDI Warehouse
07.2024 - Current
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Reported problems and concerns to management.
  • Ensured product quality met industry standards by conducting detailed inspections and performing rigorous testing.
  • Collaborated with production team to refine manufacturing processes, resulting in higher quality outputs.
  • Achieved significant improvements in product durability by recommending material changes based on test results.
  • Reduced product return rates, meticulously examining each item for adherence to quality specifications.
  • Improved product reliability with thorough quality assessments and feedback to production team.
  • Proposed corrective actions to address recurring quality issues.

Pilates Instructor

Cored Up
01.2020 - Current
  • Lead Pilates sessions focused on holistic well-being, integrating meditation and nutritional advice
  • Enhanced client satisfaction through personalized class plans and measurable health improvements
  • Utilize expertise in Pilates to address individual needs, fostering a supportive and inclusive environment
  • Energized Pilates Instructor, integrating fitness with lifestyle wellness for optimal client health
  • Boosted client retention by 20% through tailored wellness programs and engaging class formats
  • Provide continuous support and motivation, ensuring clients achieve their personal health goals
  • Meticulously plan and execute class schedules and individual sessions, focusing on precision and form
  • Cultivated a nurturing atmosphere that encouraged clients to surpass their wellness goals
  • Introduced virtual classes, expanding client base by 30%.

Quality Control Specialist

Blue Media
02.2023 - 10.2023
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.

Sales / Operations

KGT Renewables
01.2015 - 01.2019
  • Managed contracts and generated leads, securing customer loans and enhancing revenue streams
  • Ensured cross-departmental coordination, improving operational efficiency and customer satisfaction
  • Conducted intricate phone consultations, resolving order issues and maintaining high service standards
  • Assisted CEO with invoicing and account management, ensuring financial accuracy and timely processing
  • Boosted lead generation by 30% through strategic customer interactions and IT solutions
  • Implemented new CRM tools, enhancing lead tracking and customer engagement
  • Fostered team alignment in project goals, ensuring consistent customer experience
  • Eagerly embraced new technologies to boost sales tactics and workflow efficiency
  • Developed new market strategies, expanding client base by 20%
  • Led team projects, enhancing group productivity and problem-solving skills.

IT Director

My Company Works
01.2014 - 01.2016
  • Led a team of 34 IT technicians across 12 states, ensuring seamless operations and customer satisfaction
  • Managed daily IT operations, maintaining a 500k customer base and resolving escalations efficiently
  • Optimized team performance, surpassed margin goals and enhanced overall service quality
  • Handled system outages with precision, minimizing downtime and maintaining operational stability
  • Led IT operations, achieving a 15% increase in efficiency across 12 states
  • Streamlined system outages management, reducing downtime by 20%
  • Pioneered innovative IT solutions, enhancing customer satisfaction and retention
  • Monitored and optimized IT system performance, ensuring robust infrastructure
  • Cultivated a collaborative IT team, fostering a high-performance culture
  • Mentored junior IT staff, enhancing team skills and reducing turnover by 20%.

Education

Bachelor Of Science -

Grand Canyon University
Phoenix, AZ
12.2015

Skills

  • Strategic Think Alignment
  • Effective Communication
  • Eagerness to Contribute
  • Client Satisfaction
  • Lead Generation
  • Team Alignment
  • Market Strategies
  • Virtual Classes
  • Operational Efficiency
  • SALES NEGOTIATION
  • Client Retention
  • Project Management
  • CRM Tools
  • Customer Service
  • Problem-Solving Skills
  • Negotiation Skills
  • Time Management
  • Networking
  • Customer Relationship Management

Timeline

Quality Control Technician

CTDI Warehouse
07.2024 - Current

Quality Control Specialist

Blue Media
02.2023 - 10.2023

Pilates Instructor

Cored Up
01.2020 - Current

Sales / Operations

KGT Renewables
01.2015 - 01.2019

IT Director

My Company Works
01.2014 - 01.2016

Bachelor Of Science -

Grand Canyon University

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Krystal Agustin