Krystal Allen
Senior Sales
Taberg,NY
Summary
Highly-motivated Senior Sales Representative with a reputation for meeting and exceeding sales goals. Offering 24 years of sales experience and aptitude for effective communication, relationship building and strong interpersonal skills.
Overview
24
24
years of professional experience
4
4
Certification
Work History
Senior Sales Representative
MetLife - Farmers Insurance
Oriskany , NY
07.2004 - 10.2024
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Identified customer needs by asking appropriate, open-ended questions.
- Implemented efficient time management strategies while executing a healthy work-life balance.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Led by example, fostering a positive work environment that encouraged collaboration and continuous improvement among team members.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Achieved individual and company goals for sales, call metrics & sales strategies
Manager
Insurance Doctor
Hampton, VA
10.2000 - 12.2003
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with regulatory requirements and industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
No Degree - Business Management
MVCC College
Utica, NYSkills
- Relationship Building
- Selling techniques
- Inbound & Outbound sales calling
- Closing strategies
- Cross-selling strategies
- Marketing support
Certification
- Property and Casualty License - NAIC License# PC-526022 September 2000
- GCS Academy Pillar I & II - Sales & Management MetLife 2015
- Flood Insurance Certificate NFIP May 2020
- Certified National Pharmaceutical Rep NASPRx -Certi# 725822025 March 2025
- Life and Health License DFS License#(In Progress) Expected Completion May 2025
Accomplishments
- 7x Sales Conference Qualifier
- 1 million average annual premium in the last 20 years exceeding sales targets by 40% or more on average.
- Choice Agent of the year
- Consistently ranked as the top-selling agent of the month
- Customer Centric Service Conference Qualifier
- Scored perfect 10 on JDPOWER customer service satisfaction survey 2019
- Average Cancellation Ratio < 5%
- Average Quality 95%
- Streamlined automatic billing cancellation by 96% by emailing customers authorization forms while on the phone and receiving signed authorization prior to ending the call.
- Reduced form errors by 80% creating a system to follow up and make sure selection forms were received by due date.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Personal development programsWork from home optionCareer advancementCompany CultureQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Sales Representative
MetLife - Farmers Insurance
07.2004 - 10.2024
Manager
Insurance Doctor
10.2000 - 12.2003
No Degree - Business Management
MVCC College
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