Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Anderson

Lapeer,MI

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

14
14
years of professional experience

Work History

General Manager

NCG Cinemas
05.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Assistant General Manager

NCG INC
03.2022 - 05.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.

Paraprofessional

Lapeer Community School
08.2021 - 08.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.

Attendant

Sunoco Gas Station
04.2017 - 03.2018
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Medical Assistant

McLaren Flint
05.2011 - 05.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Education

Medical Assistant Certificate - Medical Assisting

Ross Medical Center
Davison, MI
11.2010

GED -

Tuscola Technology Center
Caro, MI
08.2006

No Degree - All

Unionville Sebewaing Area Schools
Sebewaing, MI
06.2004

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Employee Relations
  • Food safety and sanitation
  • Employee Scheduling
  • Customer Service
  • Staff hiring
  • Staff training/development
  • Scheduling

Timeline

General Manager

NCG Cinemas
05.2024 - Current

Assistant General Manager

NCG INC
03.2022 - 05.2024

Paraprofessional

Lapeer Community School
08.2021 - 08.2022

Attendant

Sunoco Gas Station
04.2017 - 03.2018

Medical Assistant

McLaren Flint
05.2011 - 05.2014

Medical Assistant Certificate - Medical Assisting

Ross Medical Center

GED -

Tuscola Technology Center

No Degree - All

Unionville Sebewaing Area Schools

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Krystal Anderson