Krystal Arce
Summary
Friendly Office Administrator with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. With background offering administrative support and front office daily activity management. Highly organized with focus on maintaining accuracy and efficiency. Professional when answering phones, greeting building entrants and communicating with teammates or business leaders. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Receptionist/ Assistant
Coldwell Banker Susani Realty
07.2022 - Current
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
- Personal Assistant for the Owner/ Broker
Delivery Driver
Buongusto Catering
01.2020 - 02.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Sales Associate
Jan Fence
03.2014 - 12.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Lakeland Regional High School
Wanaque, NJ06.2008
Skills
- Telephone Systems
- Filing System Management
- Attention to Detail
- Time Management
- Office Organization
- Reception Area Maintenance
- Interpersonal Skills
- Account Updating
- Scheduling
- Customer Relationship Management (CRM)
- Conflict Resolution
- Quality Assurance
- Client Account Management
Timeline
Receptionist/ Assistant
Coldwell Banker Susani Realty
07.2022 - Current
Delivery Driver
Buongusto Catering
01.2020 - 02.2022
Sales Associate
Jan Fence
03.2014 - 12.2020
High School Diploma -
Lakeland Regional High School