Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Archer

Edmond,OK

Summary

I am a highly motivated individual with a strong desire to explore the mind and behavior, with a particular interest in the development of children. Extremely interested in working in a team research setting, gaining new skills in developmental psychology, and working closely with children and their families

Overview

4
4
years of professional experience

Work History

Duke Phonathon Supervisor

Duke University
Durham, NC
12.2023 - Current
  • Responsible for leading a team of callers during shifts and providing feedback
  • Handles technical aspects of calling pools, answers emails from prospects
  • Keeps team morale high through communication and a positive work environment.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Duke Phonathon Caller

Duke University
Durham, NC
02.2023 - 12.2023
  • Built relationships with Duke alumni and parents by personally connecting with their experiences and stories
  • Gained skills communicating via telephone and following designated talking points
  • Handled negative experiences and rejection in a positive manner.
  • Provided information about donation opportunities, upcoming events, and other related topics.

Customer Service Associate

TJ Maxx
Enid, Oklahoma
06.2020 - 07.2022
  • Utilized teamwork in a team-based environment while still maintaining individually driven tasks
  • Provided customer service and assistance to a variety of individuals.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Babysitter

Childcare Provider
Enid, Oklahoma
09.2019 - 07.2022
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Developed and implemented engaging activities for children ages 2-13 such as reading stories or playing games.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Developing creative ways to encourage learning through everyday experiences.
  • Providing a safe environment for children to explore their curiosity and creativity.

Education

Bachelor of Arts - Psychology

Duke University
Durham, NC
08-2026

Diploma -

Enid High School
08-2022

Skills

  • Communication Skills
  • Critical Thinking and Problem Solving
  • Detail Oriented
  • Organized and Efficient

Timeline

Duke Phonathon Supervisor

Duke University
12.2023 - Current

Duke Phonathon Caller

Duke University
02.2023 - 12.2023

Customer Service Associate

TJ Maxx
06.2020 - 07.2022

Babysitter

Childcare Provider
09.2019 - 07.2022

Bachelor of Arts - Psychology

Duke University

Diploma -

Enid High School

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Krystal Archer