Krystal Arehart
Kearney,NE
Summary
Dynamic Lead Patient Access Representative at Conifer Health Revenue Cycle Solutions, skilled in elevating patient satisfaction through optimized registration processes and precise insurance verification.
Overview
25
25
years of professional experience
Work History
Lead Patient Access Representative
Conifer Health Revenue Cycle Solutions/Good Samaritan Hospital
06.2000 - Current
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
- Facilitated strong communication and collaboration within the department by organizing regular team meetings and initiating open discussions on areas of concern or potential improvement.
- Mentored junior Patient Access Representatives, providing guidance and support for their professional development.
- Supported the implementation of new EMR software, facilitating a smooth transition for staff and patients alike.
- Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
- Managed high call volumes effectively while maintaining a positive attitude and professional demeanor at all times.
- Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
- Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
- Enhanced patient satisfaction by streamlining registration processes and ensuring timely appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
Education
University of Nebraska At Kearney
Kearney, NESkills
- HIPAA compliance
- Insurance verification
- Adaptability
- Effective problem solving
- Training and mentoring
- Appointment scheduling
- Medical terminology proficiency
- Customer service
- Multitasking and organization
- Patient check-in and registration
- Electronic health records management
- Data entry and accuracy
- Eligibility determination
- Reliability and punctuality
- Insurance verification
- Medical terminology
Timeline
Lead Patient Access Representative
Conifer Health Revenue Cycle Solutions/Good Samaritan Hospital
06.2000 - Current
Education
University of Nebraska At Kearney
Similar Profiles
Anthony C BruceAnthony C Bruce
Director AR Management Operations I at Conifer Health Revenue Cycle SolutionsDirector AR Management Operations I at Conifer Health Revenue Cycle Solutions
Mike HinojosaMike Hinojosa
Supervisor A/R at Conifer Health Solutions/Revenue Cycle ManagementSupervisor A/R at Conifer Health Solutions/Revenue Cycle Management
Maria CastilloMaria Castillo
Supervisor, Eligibility & Enrollment Services at Conifer Health Revenue Cycle SolutionsSupervisor, Eligibility & Enrollment Services at Conifer Health Revenue Cycle Solutions
Soren BrunkenSoren Brunken
Business Intelligence Program Manager at The BuckleBusiness Intelligence Program Manager at The Buckle
William BundeWilliam Bunde
Quality Technician at Eaton CorporationQuality Technician at Eaton Corporation