Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Armintor

Houston,TX

Summary

Dynamic Front Office Manager with a proven track record at Mainstay Suites, excelling in customer service and operations management. Enhanced guest satisfaction through effective complaint handling and streamlined check-in processes, achieving higher occupancy rates. Skilled in staff training and development, fostering a collaborative team environment while optimizing workflow efficiency.

Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.

Professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.

Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Front Office Manager

Mianstay Suites
01.2023 - 06.2025
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
  • Improved team morale and efficiency with regular training sessions and performance feedback.
  • Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
  • Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
  • Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
  • Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
  • Developed and enforced front office policies that ensured consistent and high-quality guest experience.
  • Enhanced onboarding process for new front office staff, reducing time to full productivity.
  • Introduced new booking software, reducing errors and improving reservation management.
  • Led front office team during major hotel renovation, maintaining high service standards amidst changes.
  • Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
  • Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
  • Established new guest feedback system to capture insights, leading to tailored service improvements.
  • Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
  • Created, prepared, and delivered reports to various departments.
  • Implemented staff training programs, improving employee performance and team cohesion.

Front Desk Agent

Sleep Inn Hotel
03.2020 - 11.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Streamlined check-in and check-out processes for increased efficiency.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Boosted online ratings by soliciting guest feedback and addressing online reviews.
  • Streamlined communication with events team on guest logistics for large groups.
  • Updated guest profiles with preferences and requests for personalized service in future stays.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
  • Contributed to higher occupancy rates through outstanding customer service.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Developed quick reference guide for local attractions and dining, enriching guest experience.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Enhanced guest satisfaction by providing timely and courteous front desk service.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Increased repeat business by developing personal connections with guests and addressing their needs.
  • Improved team communication with daily briefing on occupancy, events, and guest requests.
  • Maintained high levels of guest privacy by securely managing personal information.
  • Implemented new booking system feature that reduced check-in time for guests.
  • Facilitated welcoming environment, greeting guests upon arrival.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Enforced policies and procedures to increase efficiency.
  • Prepared reports on guest satisfaction levels and other metrics.

Assistant Manager

Kidz Empire
02.2016 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Enhanced team productivity by streamlining operational processes.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Front Desk Receptionist

Comfort Suites Hotel
07.2010 - 03.2019
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Enhanced security by monitoring visitor access and issuing badges according to company protocols.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Streamlined check-in processes, reducing wait times for guests.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Night Audit Supervisor

Hoilday Inn Express
11.2008 - 04.2009
  • Monitored employee performance during nighttime shifts, providing constructive feedback to support ongoing professional development.
  • Monitored shift logs for notable hotel operations information and reported findings to leadership.
  • Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
  • Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
  • Streamlined the night audit process through thorough review and implementation of improved procedures.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
  • Received and transferred incoming phone calls via switchboard.
  • Managed inventory levels during overnight hours, tracking usage patterns to inform purchasing decisions and ensure adequate stock was available for guest use at all times.
  • Helped increase accounting efficiency by [Number]% through streamlined documentation and reporting processes.
  • Directed inventory management, account charges and bank counting.
  • Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
  • Provided quick, complete responses to guest requests and concerns to create pleasant stays.
  • Resolved disputes between guests or staff members during overnight hours, mediating conflicts professionally and effectively.
  • Collaborated with management to develop strategies for improving overall hotel performance during overnight hours.
  • Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
  • Acted as manager on duty during overnight shift [Number] times per week.
  • Managed scheduling of night audit team, ensuring adequate coverage during high-traffic periods and providing flexibility to accommodate individual needs or requests.
  • Identified opportunities for cost savings in nightly operations, implementing changes that resulted in reduced expenses without compromising service quality.
  • Reconciled staff time cards with payroll reports to achieve accurate compensation.
  • Conducted routine walk-throughs of hotel facilities, ensuring security measures were in place and identifying potential maintenance issues for prompt resolution.
  • Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
  • Provided on-site training and regular performance evaluations to support staff member skill growth.
  • Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
  • Coordinated audit tasks among night shift team members to cover front desk operations.
  • Fostered a positive work environment for night audit staff, promoting teamwork and collaboration while recognizing individual achievements and contributions.
  • Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.
  • Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
  • Reduced time spent on manual data entry tasks by implementing automation tools in the night audit process.
  • Increased efficiency in nightly operations by cross-training team members in multiple roles within the hotel environment.
  • Conducted check-in procedures for [Number] guests every shift using [Software].
  • Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
  • Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.

Education

High School Diploma -

North Shore High School
Houston, TX

Mt. San Jacinto College
San Jacinto, Tx
01-2017

Skills

  • Workflow optimization
  • Customer service
  • Customer relations
  • Scheduling and calendar management
  • Operations management
  • Team management
  • Hospitality services
  • Issue handling
  • Data entry
  • Records management
  • Reservation management
  • Staff management
  • Documentation and control
  • Schedule management
  • Database management
  • Relationship building
  • Administrative support
  • Conflict management
  • Reservations assistance
  • Exceptional communication
  • Training and coaching
  • Guest relations
  • Staff training and development
  • Property management systems
  • Schedule coordination
  • Employee supervision
  • Complaint handling
  • Listening skills
  • Emergency preparedness
  • Financial reporting
  • Workflow planning
  • Workflow coordination
  • Event coordination
  • Payroll and budgeting
  • Inquiry response

Timeline

Front Office Manager

Mianstay Suites
01.2023 - 06.2025

Front Desk Agent

Sleep Inn Hotel
03.2020 - 11.2023

Assistant Manager

Kidz Empire
02.2016 - 09.2021

Front Desk Receptionist

Comfort Suites Hotel
07.2010 - 03.2019

Night Audit Supervisor

Hoilday Inn Express
11.2008 - 04.2009

High School Diploma -

North Shore High School

Mt. San Jacinto College

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