Krystal Augustine

· Provides superior customer service to the Alumni population and guests.

· Provides financial management for class and reunion related transactions.

· Assist with financial dues solicitation and adjustments.

· Provides administrative support to three Class Liaison Assistant Directors

· Provides support for class-related postal mailings, including coordination with Gift and Records Services and Yale Printing and Publishing Services

· Maintains and Monitors event registration in Swoogo database.

· Review event reports and ensure that alumni participation in Yale College Class events is tracked in the university’s alumni database (Hopper

· Provides event management support to Class Liaison team including mini-reunions, and other class events.

· Provides onsite support for Yale College Reunions and other events held on campus

• Provides superior customer service to the SOM community
• A primary point of contact for daily issues for the senior financial assistants
• A primary point of contact for policy and procedures for the SOM community and FTE
• Supervises high-volume day-to-day financial transaction
• Responsible for reviewing and approving 10k transactions
• Responsible for the supervision and development of senior financial assistants
• Oversees and assigns work via the JIRA ticketing system
• Recommends and implements improvements (productivity & processes)
• Manages the financial business process training for the Yale SOM preparer community
• Provides individual & group training sessions for administrative support staff
• Prepares financial reports
• Manages four full-time clerical and technical employees.

• Provided exceptional service to customers requiring assistance such as account questions
• Supported Operations Manager in fiscal closings, budget allocation, and daily business operations
• Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions
• Reconciled financial statements and accounts and resolved variances
• Ensured expenditures post to proper accounts and correct questionable expenditures
• Maintained Department of Psychology Chart of Accounts
• Prepared financial reports
• Developed and implemented training in support of students and lab assistants on Workday procedures and University policies
• Supported Operation Manager by conducting research, reports, and documentation
• Maintained strict confidentiality rules to maintain data integrity and protect clients
• Evaluated office processes, making suggestions to improve efficiency
• Managed Echo Perfect 10 Intern.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Delivered top-notch administrative support to office staff, faculty, students, and visitors
• Reviewed financial transactions for completion and accuracy
• Submitted expenses, invoices, and supplier requests via Workday
• Updated department internal bulletins
• Maintained key inventory
• Assisted with facility and maintenance requests
• Maintained supply inventory
• Coordinated travel arrangements (airfare, lodging, and ground transportation).

• Provided exceptional service to customers requiring assistance such as account questions
• Provided Workday finance support in a fast-paced call center environment
• Provided proper triage of phone and email inquiries with prompt follow up
• Assisted with the launch of Workday financials
• Participated in brainstorming meetings to support Workday initiative and solutions.
• Assist with research financial escalations

• Provided superior customer service
• Dedicated to high customer service standards providing best in class service, rated top 10
• Provided high level of resolution support to multiple business customer types including technical and account servicing support in a high-volume contact center environment
• Demonstrated conflict resolution proficiency on any call type to prevent escalations with customer satisfaction
• Provided administrative and office support duties to supervisors
• Provided administrative assistance with employee development remotely and via side-by-side monitors
• Created support documents to assist with employee development
• Maintained financial confidentiality
• Lead self-service portal project
• Customer self-serve utilization increased by 52% after training customers on the functionality of the self-serve portal
• Developed long-lasting relationships to retain the customer base
• Emphasizing the value of Verizon solutions by using strong communication and negotiation skills to improve the customer experience and increase company revenue
• Assisted with recruitment initiatives
• Coordinated and engaged in large-scale event planning to increase employee engagement.

• Provided direct supervision for adolescent girls in custody who varied levels of developmental, physical, and other disabilities
• Served as a positive role model for children in the program through appropriate dress, speech, attitude, and courtesy
• Supervised staff in a residential treatment facility to provide adequate coverage and safety of the unit
• Documented case notes, communication logs, programs, incident reports, abuse and neglect reports, and safety
• Worked with caseworkers and/or social workers in making decisions through evaluation of resident's progress and adjustments
• Conducted staff meetings
• Assisted with treatment planning for residents in custody
• Assisted with client transportation including doctor appointments, family visits, and outings
• Maintained adequate supplies
• Mentored new hires, resulting in stronger staff development and increased productivity.