Krystal Avrett

During my employment with the City of Whitewright, I started out as a Utility Clerk. I then took on the position of both the Utility and Permit Clerk. I planned and prepared Planning and Zoning Board Meetings and processed building permits through the company the city used for approval or denial of those permits. I was trained on court clerk duties and was then promoted to the Administrative Assistant position for both Fire/EMS and the Public Works Department.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Collaborated on special projects as assigned by leadership, contributing research findings as needed for success.
• Managed expense reports for Fire/EMS and Public Works Department, ensuring accurate documentation of spending for budgeting purposes.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Managed phone and email correspondence and handled incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.