Krystal Bakun

• Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
• Monitored staff performance, customer service and sales goals to meet and exceed targets.
• Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
• Increased customer satisfaction by providing excellent service and addressing concerns promptly.
• Transferred, created and received stock orders to guarantee product stability.

• Maintain records related to sales.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations regarding flooring products, installation, and window treatments.
• Place special orders or call other stores to find desired items.
• Estimate quantity and cost of merchandise required for both DIY projects and paid installation services.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Built rapport with customers and assessed needs to make product recommendations and upsell.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered constant flow of customer calls with minimal wait times.
• Handled online orders and pickups.
• Followed up with customers regarding orders to ensure timely order pickups.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

In January of 2021 I was offered the opportunity to move into a specialty department within the company to utilize my customer service skills in a sales position.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
• Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.