Krystal Batson
Boonville,MO
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements while maintaining customer satisfaction and contributing to company success. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and team members. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Lead Customer Service Specialist
Taylor Toolworks
Columbia, Missouri
01.2021 - Current
- Handle customer contacts, advanced escalations, respond and reverse negative feedback for multiple selling platforms.
- Write, organize and update company and department Standard Operating Procedures
- Lead and coordinate tasks and critical aspects for Customer Service department.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person, emails and over phone to answer questions and address complaints.
- Planned schedules and workflows based on expected customer demands.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating on multiple selling platforms.
- Collaborated with multiple department team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Facilitated inter-departmental communication to effectively provide customer support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Contributed in team members performance evaluation reviews
- Participate in department hiring process
- Participate in department and company strategic planning
- Exceeded goals through effective task prioritization and great work ethic
Prepared variety of different written communications, reports and documents - Learned new skills and applied to daily tasks to improve efficiency and productivity
- Created spreadsheets using Microsoft Excel and Google Sheets for daily, weekly and monthly reporting
- Generated and increased revenue by implementing new sales process that addressed long-standing problems.
- Implemented, maintained and overseen Scratch and Dent section on website. (Increased sales and decreased losses)
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Independent Consultant
Scentsy
Boonville, Missouri
02.2016 - 10.2019
- Created and optimized records management strategies to coordinate and protect information.
- Kept consistent inventory and placed orders for new product stock.
- Handled confidential customer business and operational information.
- Planned and executed sales events in both online and in-person formats.
- Established a clientele of approximately 100+
- Implemented fundraisers with sales generating $500+ each
- Proactively maintain clientele while sustaining customer loyalties and satisfaction
- Attended meetings, webinars, courses to boost product knowledge
- Create and distribute product samples, coupons and informational brochures
- Create and maintain social media pages
- Organize, prepare and distribute customer orders
Revenue Auditor I/II
Isle Of Capri Casinos
Boonville, MO
05.2014 - 10.2019
- Audit and analyze all controlled documents to ensure Missouri Gaming laws/compliance and company policy are being followed.
- Prepare and distribute key financial data to all corporate and internal operations management.
- Compile and prepare documents and financial data to submit and pay daily taxes owed to Missouri.
- Investigated discrepancies discovered during auditing process.
- Handled supervisor duties when manager was unavailable or out of office.
- Prepared and completed daily audits for 8 different areas within casino operations ( Gaming and non-gaming)
- Trained newly hired employees to promote understanding of Missouri Gaming laws, company's processes, procedures and deadlines.
- Audited total cash flows and reported revenues daily.
- Exceeded goals through effective task prioritization and great work ethic
- Prepared variety of different written communications, reports and documents
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Created spreadsheets using Microsoft Excel and Google Sheets for daily, weekly and monthly reporting
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
Bachelor of Science - Accounting And Business Management
Columbia College
Columbia, MOAssociate of Arts - Liberal Arts
Moberly Area Community College
Moberly, Mo05.2011
Skills
- Attention to Detail
- Efficient and Detail-Oriented
- Complaint Resolution
- Administrative Support
- Issue and Complaint Resolution
- Team Member Training
- Verbal and Written Communication
- Data Entry and Maintenance
- Strategic Planning
- Data Entry and 10-Key
- Organization and Time Management
- Financial Services Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Lead Customer Service Specialist
Taylor Toolworks
01.2021 - Current
Independent Consultant
Scentsy
02.2016 - 10.2019
Revenue Auditor I/II
Isle Of Capri Casinos
05.2014 - 10.2019
Bachelor of Science - Accounting And Business Management
Columbia College
Associate of Arts - Liberal Arts
Moberly Area Community College
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