Krystal Batten
Spring Valley,CA
Summary
I am a highly motivated and hard-working individual seeking to pursue a career with growth and opportunity. With every new experience, I strive to learn and improve while actively making the most of my friendly nature and strong organizational skills. Overall, my previous experience as a customer service representative for PUA and UI eligibility will make me the perfect candidate for this position.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Kelly Services, INC (Maximus)
06.2021 - 02.2022
- Managed over 50 calls daily regarding general inquiries about PUA and UI eligibility concerns.
- Filed UI claims, backdate requests, and resolved issues on claimant accounts.
- Assisted claimants with weekly certifications and document uploads.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Written and notified claimants of billing and overpayment issues.
- Handled customer inquiries and suggestions courteously and professionally.
Seasonal Sortation Associate
Amazon
08.2019 - 10.2020
- Handled merchandise and/or packages weighing up to 49 pounds.
- Attentive to customer orders.
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Overseeing and managing collection of truck deliveries and packages.
- Diligently organized every section of my assigned station.
Library Aide
Casa De Oro branch
01.2018 - 05.2019
- Professionally greeted library guests.
- Maintained, organized, and shelved reading materials for customer satisfaction.
- Placed books on proper shelves when returned to circulation.
- Assisted customers and staff with all printing and faxing matters.
- Located library materials, resources and technologies to fulfill patron requests.
- Collaborated with daily youth coordinators in activity setups.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
Education
Associate of Arts - Administration of Justice
Grossmont College
El Cajon, CA05.2024
Bachelor of Arts - Sociology
California State University San Marcos
San Marcos, CA05.2020
Skills
- Accuracy and Attention to Detail
- Call Center Operations
- Multi-Line Telephone Operation
- Conflict Mediation
- Adaptable and Flexible
- Strong Oral and Written Communication Skills
- Superior Customer Service
- Managing Multiple Tasks
Timeline
Customer Service Representative
Kelly Services, INC (Maximus)
06.2021 - 02.2022
Seasonal Sortation Associate
Amazon
08.2019 - 10.2020
Library Aide
Casa De Oro branch
01.2018 - 05.2019
Associate of Arts - Administration of Justice
Grossmont College
Bachelor of Arts - Sociology
California State University San Marcos
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