Krystal Bazan
Schaumburg,Illinois
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
14
14
years of professional experience
Work History
Facility Operations Manager
ISS
01.2024 - Current
- Coordinated maintenance activities, including preventive maintenance programs and emergency repairs
- Worked closely with external contractors during renovations or expansion projects
- Developed and implemented policies and procedures to maximize efficiency of facility operations
- Supervised staff and created shift schedules to ensure adequate coverage at all times.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Reduced operational costs through effective resource management and strategic planning.
- Enabled quick response times during emergencies, developing detailed emergency response plans for various scenarios.
- Worked collaboratively with other department heads to align operational goals across the organization.
Facility Operations Manager
Sky Zone LLC
03.2021 - 01.2024
- Managed the daily operations of multiple departments to maximize efficiency
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Developed talented team, participating in hiring, coaching, and performance management processes
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Reduced operational costs through effective resource management and strategic planning.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
District Training Manager
Starbucks
09.2016 - 03.2021
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Served as an ambassador for company values through exemplary leadership skills during both formal presentations as well as informal interactions among staff members.
- Mentored junior trainers, providing guidance on best practices and professional development opportunities.
- Implemented assessment tools to measure the effectiveness of training initiatives, driving continuous improvement efforts.
Store Manager
Arbys Resturant Group
04.2010 - 09.2016
- Interviewed and hired prospective employees according to team needs
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Tracked store inventory and ordered new products to prevent shortages
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Associate in Applied Science (A.A.S.) in Criminal Justice -
ITT Technical University
Strongsville, Ohio05.2016
High School Diploma -
Lakewood High School
Lakewood, Ohio06.2009
Skills
- Preventive Maintenance
- Project Management
- Vendor Management
- Safety Compliance
- Regulatory Compliance
- Work Order Management
- Incident Reporting
- Building Maintenance
Timeline
Facility Operations Manager
ISS
01.2024 - Current
Facility Operations Manager
Sky Zone LLC
03.2021 - 01.2024
District Training Manager
Starbucks
09.2016 - 03.2021
Store Manager
Arbys Resturant Group
04.2010 - 09.2016
Associate in Applied Science (A.A.S.) in Criminal Justice -
ITT Technical University
High School Diploma -
Lakewood High School
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