Krystal Benson
Lancaster,PA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Excel,Word,Outlook, and Power Point as well as EPIC system.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Penn Medicine CCH
05.2021 - Current
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Used EPIC system to schedule appointments.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Improved patient satisfaction by providing exceptional customer service during registration and scheduling processes.
Customer Service Representative
S&T Bank
03.2020 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Assistant Manager
Rent-A-Center
07.2019 - 03.2020
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Lead Breakfast Server & baker
Hilton Garden Inn
08.2017 - 04.2019
- Enhanced guest satisfaction by providing exceptional service during breakfast hours.
- Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
- Maintained a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Assisted in training new team members on proper serving techniques and restaurant policies, promoting consistent service standards.
- Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
- Consistently met or exceeded sales targets by upselling additional menu items and beverages.
- Provided personalized attention to guests'' dietary restrictions, ensuring an enjoyable dining experience for all patrons.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Assistant Manager
Dollar General
12.2015 - 05.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Administrative Assistant
Mr Speedy Electric Service
03.2012 - 01.2015
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
High school or equivalent -
Rancocas Valley Regional High School
Mount Holly, NJ06.2007
Skills
- Reception Management
- Eligibility Determination
- Interpreting Physician Orders
- Insurance Verifying
- Patient Greeting
- Appointment Scheduling
- Document Filing
- Customer Service
- Medical Insurance
- Directing Callers
- Data Entry Proficiency
- Insurance Verification
- Call Handling
Certification
Driver's License
Additional Information
- HIGHLIGHTS OF QUALIFICATIONS
- 7 year experience operating cash register, taking orders for customers.
- Outstanding telephone and in person communication skills.
- Computer skills: Proficient in Microsoft Office, Internet Explorer, Outlook, Power Point.
Assessments
Sales skills, Proficient, 01/01/21, Influencing and negotiating with customers
Timeline
Patient Service Representative
Penn Medicine CCH
05.2021 - Current
Customer Service Representative
S&T Bank
03.2020 - 05.2021
Assistant Manager
Rent-A-Center
07.2019 - 03.2020
Lead Breakfast Server & baker
Hilton Garden Inn
08.2017 - 04.2019
Assistant Manager
Dollar General
12.2015 - 05.2017
Administrative Assistant
Mr Speedy Electric Service
03.2012 - 01.2015
High school or equivalent -
Rancocas Valley Regional High School