Krystal Bouquard
Panama City Beach,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
11
11
years of professional experience
Work History
District Manager
The Cellular Connection
02.2022 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic.
- Responded to telephone and in-person requests for information.
- Implemented performance metrics to assess team productivity and drive accountability within the sales force.
- Mentored junior sales staff, providing guidance on best practices and career development pathways.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
MARKETING SPECIALIST
Aaron Distributing/Ashley Furniture
11.2014 - 01.2022
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Worked closely with in-house design team to develop visuals for content.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Updated social media platforms with latest news and corporate details.
Education
Biology
Niagara University
Niagara Falls, NYundefined
Holy Angels Academy
Buffalo, NYSkills
- Sales Strategies
- Community Networking
- Product and Service Knowledge
- Time Management
- Strategic Planning
- Leadership skills
- Recruiting and hiring
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Operations management
- Sales management
- Staff development
- Team development
- Team building practices
Timeline
District Manager
The Cellular Connection
02.2022 - Current
MARKETING SPECIALIST
Aaron Distributing/Ashley Furniture
11.2014 - 01.2022
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Holy Angels Academy
Biology
Niagara University