Krystal Brady
Torrance,CA
Summary
With nearly 10 years of experience in leadership and staff supervision, I am a dedicated office leader who excels at driving positive changes in customer relations, administrative quality, and project management. As an office professional, I have had the opportunity to transition from the front desk to the role of treatment coordinator, showcasing my versatility and adaptability. I am highly skilled in effective communication and very detail-oriented enabling me to efficiently address and resolve issues with patients, staff and care teams to consistently deliver exceptional results.
Overview
12
12
years of professional experience
Work History
Treatment Coordinator
Beach Braces
08.2022 - Current
- Prepare new patient charts to assure all estimated insurance benefits and claim codes are verified and all data is input correctly.
- Confirm referral source is accurate and clearances for treatment are received prior to consultation.
- Conduct interview to understand the patient's oral health history,concerns, and objectives.
- Explain the treatment plan, address patient concerns,and answer any questions.
- Directly meet with doctor one on one to establish treatment and financial plan to present to patient.
- Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
- Work with clinical team to effectively manage daily patient flow, providing communication and information to appropriate individuals.
- Within the first month in the Treatment Coordinator position, surpassed total starts from all previous months prior in 2022.
- Complete follow up process on all pending patients per office protocol
Patient Appointment Coordinator
Beach Braces
04.2022 - 08.2022
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Streamlined appointment scheduling system, optimizing organization and efficiency within office.
- Fostered strong customer relations by promptly responding to inquires, addressing concerns, and ensuring a positive patient experience throughout appointment process.
- Demonstrated proactive approach by anticipating and resolving scheduling conflicts, coordinating with patients and clinical staff to ensure smooth daily flow, while effectively multitasking in fast-paced environment.
Front Office Lead
Beach Cities ENTS
05.2021 - 04.2022
- Collected patient and client documents and information upon referral.
- Prepared patient charts prior to scheduled visit for efficiency and to utilize the physicians time with each patient by updating information since last visit.
- Organized and maintained patient records to include any updated surgeries, new medical diagnoses, tests, labs, and procedures.
- Verified Insurance was active and confirmed patient office visit copays to be collected prior to visit
- Applied proper CPT codes to referral authorizations for approval of all necessary procedures/services prior to visit.
- Demonstrated strong communication skills by effectively liaising with physicians,nursing staff, and other healthcare professionals.
Owner/Spa Director
Touch Institute Los Angeles
07.2011 - 04.2015
- Managed diverse administrative tasks including answering phones,scheduling appointments,billing payroll,and maintaining accurate records.
- Oversaw staff scheduling,bookkeeping,ordering of supplies, and ensuring cleanliness and readiness of service rooms to create a professional and fully functional facility.
- Demonstrated exceptional customer service skills by addressing client concerns and complaints promptly and effectively, promoting services, and completing transactions in accordance with professional standards.
- Utilized marketing, networking, and interpersonal skills to successfully build a private practice of loyal clients and maintain brand loyalty through efficient resolution of concerns.
- Took a leadership role in hiring, training,and performance management of a team of 12 spa employees, fostering a positive work environment and ensuring adherence to facility polices and standards.
Education
Certification - Nursing Assistance
El Camino College
Torrance, CAHigh School Diploma -
West Torrance High
Torrance, CA06.2005
Skills
- Customer Relations
- Excellent Verbal and Written Communication
- Organizational Skills
- Multitasking Capabilities
- Detail- Oriented and Excellent at Filing/ Document Management
Timeline
Treatment Coordinator
Beach Braces
08.2022 - Current
Patient Appointment Coordinator
Beach Braces
04.2022 - 08.2022
Front Office Lead
Beach Cities ENTS
05.2021 - 04.2022
Owner/Spa Director
Touch Institute Los Angeles
07.2011 - 04.2015
Certification - Nursing Assistance
El Camino College
High School Diploma -
West Torrance High
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